Retail Sales Associate - Golf Clubs

PGA Tour•Timonium, MD

20d

About The Position

A Hard Goods Associate engages customers in the Hard Goods areas—including Simulators, Putting Green, Club Repair, and Accessories—to drive sales and enhance the customer experience. The role includes assisting with front-end operations such as returns, exchanges, and promotions; maintaining merchandise presentation and operational areas; demonstrating golf-club product knowledge; and assisting with club fittings. Exceptional customer service and collaboration with team members are key to success. The associate reports to the Sales and Service Manager. The position requires flexible availability, including nights, weekends, and holidays, and involves standing for extended periods, climbing ladders, moving throughout the store, and lifting a 30-pound box overhead.

Requirements

High school diploma or equivalent.
Strong listening and interpersonal skills.
Good verbal and written communication skills, including the ability to communicate cross-functionally.
Basic computer skills and working knowledge of Microsoft Office Suite.
Ability to organize multiple priorities to meet deadlines and objectives.
Ability to stand for extended periods, climb up and down a ladder, move throughout the store, and lift a 30-pound box overhead.
Flexible availability, including nights, weekends, and holidays.
Ability to learn business acumen with appropriate training.
Strong self-accountability and a proactive drive for results.

Nice To Haves

Retail sales, customer service, or similar experience.

Responsibilities

Engage customers and provide service using PGATSS service behaviors; build lasting customer relationships.
Seek out and engage customers throughout the Simulators, Putting Green, Club Repair, and Accessories areas.
Maintain working knowledge of front-end operations, including returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, and coupons, and assist as needed.
Maintain merchandise presentation and stock levels in the Hard Goods areas to support sales and customer experience.
Ensure Hard Goods areas, equipment, and supplies are maintained and operational.
Keep the Hard Goods area clean and professionally presented.
Explain golf-club features, benefits, and differences to customers using product knowledge.
Perform customer fittings according to PGA TOUR Superstore-trained fitting techniques.
Assist customers with club fitting, including selecting shafts, grips, and specifications.
Demonstrate ethical conduct, safety, and compliance across departments.
Stay informed about merchandising promotions and marketing events and maintain merchandising presence throughout promotion lifecycles using bulletins on The Links.
Promote, inform customers about, and educate them on products and services.
Provide the Sales and Service Manager with feedback on operational and merchandising opportunities.