About The Position

As a Seasonal Retail Selling Colleague at Macy’s, you combine goal-oriented selling with genuine hospitality to create memorable holiday shopping experiences. You learn about customers’ needs, offer personalized recommendations, and connect them with suitable products and services. You engage customers on the sales floor and in fitting rooms, use product knowledge and personable service to build trust and loyalty, and work toward sales goals. The position also involves keeping the shopping space clean, organized, and inviting. Colleagues prepare for the day by reviewing sales goals, learning about new arrivals, top-selling items, trends, and promotions, and helping make the sales floor ready for customers. During the day, they welcome and assist customers, maintain merchandise presentation, process damages, testers, and selected merchandise for vendor returns, update signs and prices, and support merchandise moves. They share loyalty program benefits, ensure customers have what they need, and close interactions with a sincere thank-you. Seasonal colleagues are typically scheduled for 10–20 hours per week, depending on business needs and colleague availability. The role requires flexible availability, including days, evenings, weekends, and holidays, as well as dependable attendance and punctuality.

Requirements

  • Flexible availability to work days, evenings, weekends, and holidays.
  • Regular, dependable attendance and punctuality.
  • Ability to communicate effectively with customers, coworkers, and supervisors.
  • Ability to read and understand employment policies and safety rules and procedures in English.
  • Ability to meet daily sales goal challenges.
  • Enjoy meeting people, learning about them, and sharing information.
  • Resourcefulness and adaptability to changing priorities.
  • Ability to work independently and contribute to a team.
  • Ability to use electronic devices, including handheld equipment and cash registers, and process register transactions.
  • Ability to talk, lift, move, stand, and reach with arms and hands as required.
  • Ability to stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach, including above eye level.
  • Close vision, color vision, depth perception, and focus adjustment.
  • Frequent use of computers and other technology required for job functions.

Responsibilities

  • Provide welcoming, personalized customer service and build customer relationships.
  • Understand customer needs and recommend relevant products and services.
  • Work toward daily sales goals through customer engagement and effective selling.
  • Review sales goals, product information, new arrivals, trends, and promotions.
  • Keep the sales floor clean, organized, and ready for customers.
  • Merchandise new receipts and maintain a shoppable sales floor.
  • Process damages, testers, and selected merchandise for return to vendors.
  • Update signs and pricing and assist with merchandise moves as needed.
  • Share loyalty program benefits and conclude customer interactions with a sincere thank-you.
  • Collaborate with colleagues to support customers and store results.

Benefits

  • Competitive pay and benefits
  • Health and wellness coverage
  • 401(k) match
  • Paid time off
  • Eight paid holidays
  • Continuous learning and leadership development
  • Colleague Resource Groups
  • Volunteer opportunities
  • Merchandise discounts
  • Performance-based incentives
  • Annual merit review
  • Employee Assistance Program with mental health counseling and legal and financial advice
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