About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use knowledge of precious metals, gemstones, luxury brands, and fine craftsmanship to educate customers and help them choose items suited to their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and use of the clientele program. You work toward sales goals while promoting loyalty and warranty programs, supporting inventory and fulfillment activities, and assisting with special events. You help ensure merchandise security, accuracy, and presentation, and collaborate with the team to meet sales goals and maintain operational excellence. Daily work includes preparing and organizing the sales floor, reviewing goals and product information, engaging customers, maintaining stock and pricing, and sharing loyalty benefits. The role requires flexible availability, including days, evenings, weekends, and holidays, and regular, dependable attendance. Full-time colleagues are typically scheduled for 30 or more hours per week; part-time colleagues are typically scheduled 12–24 hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability. The posting requires 1–2 years of related experience.

Requirements

  • 1–2 years of related experience.
  • Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
  • Ability to communicate effectively with customers, coworkers, and supervisors.
  • Ability to read and understand employment policies and safety rules and procedures in English.
  • Ability to provide product recommendations and assist with fittings and digital shopping tools.
  • Ability to use point-of-sale technology and digital tools effectively.
  • Ability to meet sales goals and client and protection plan goals.

Responsibilities

  • Provide personalized customer service and product recommendations in the Fine Jewelry and Watch Complex.
  • Use product knowledge about precious metals, gemstones, craftsmanship, and luxury brands to educate customers and support purchasing decisions.
  • Build client relationships through consultative selling, hospitality, and use of clientele tools.
  • Meet and surpass sales goals, including client and protection plan goals.
  • Promote loyalty, warranty, and protection plan programs; acquire new customers by opening credit accounts and sharing loyalty benefits.
  • Use point-of-sale technology and digital shopping tools to support transactions and improve the shopping experience.
  • Maintain an organized, clean, accurate, secure, and shoppable merchandise space, including processing, presentation, storage, replenishment, signage, pricing, and merchandise moves.
  • Support inventory, fulfillment, asset protection, and special events.
  • Participate in vendor training and events and stay informed about trends, promotions, product launches, and new arrivals.
  • Collaborate with teammates to achieve sales goals and operational excellence.

Benefits

  • Competitive pay and benefits.
  • Comprehensive health and wellness coverage.
  • 401(k) match.
  • Paid time off.
  • Eight paid holidays.
  • Continuous learning and leadership development.
  • Colleague Resource Groups and volunteer opportunities.
  • Merchandise discounts.
  • Performance-based incentives.
  • Annual merit review.
  • Employee Assistance Program with mental health counseling and legal and financial advice.
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