About The Position

The Retail Sales and Recovery Associate creates a welcoming shopping experience through genuine hospitality and attention to detail. The role helps keep the store clean, organized, and visually engaging by maintaining merchandise displays, tidying fitting rooms, and ensuring the sales floor is customer-ready. The associate provides friendly, personal customer service and supports the team in achieving sales goals. Daily work includes preparing the sales floor, reviewing goals and information about new arrivals, top sellers, and promotions, assisting customers, recovering the sales floor and fitting rooms, updating signs and pricing, and supporting merchandise moves. Associates share loyalty program benefits, ensure customers have what they need, and collaborate with colleagues to deliver a positive customer experience and store results. This is a seasonal position. Scheduling depends on business needs and colleague availability, with flexible availability required for days, evenings, weekends, and holidays. The role involves frequent technology use and physical activity, including standing, lifting, reaching, stooping, kneeling, crouching, and climbing ladders.

Requirements

  • Communicate effectively with customers, coworkers, and supervisors.
  • Read and understand employment policies and safety rules and procedures in English.
  • Have flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
  • Enjoy meeting people, learning about them, and sharing information.
  • Be resourceful, adapt to changing priorities, work independently, and contribute to team dynamics.
  • Be comfortable handling electronic devices.
  • Meet physical requirements, including standing for at least two consecutive hours; lifting at least 25 pounds; and stooping, kneeling, crouching, climbing ladders, and reaching, including above eye level.
  • Have close vision, color vision, depth perception, and focus adjustment.
  • Frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

  • Prepare the sales floor by keeping it clean, organized, and ready for customers.
  • Review goals, new arrivals, top sellers, and promotions to stay informed and ready to sell.
  • Welcome customers and create friendly, personal conversations that encourage them to return.
  • Recover and maintain the sales floor and fitting rooms throughout the day.
  • Update signs and pricing and support merchandise moves as needed.
  • Share loyalty program benefits, ensure customers have what they need, and thank them sincerely.
  • Work collaboratively with colleagues to support customer service and sales goals.

Benefits

  • Competitive pay and benefits
  • Comprehensive health and wellness coverage
  • 401(k) match
  • Paid time off
  • Eight paid holidays
  • Continuous learning and leadership development
  • Colleague Resource Groups
  • Volunteer opportunities
  • Merchandise discounts
  • Performance-based incentives
  • Annual merit review
  • Employee Assistance Program with mental health counseling and legal/financial advice
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