Retail Sales Associate - Womens Shoes, Newport Centre - Jersey City - Full Time

Macy's • Jersey City, NJ

6d • Onsite

About The Position

The Retail Sales Associate provides personalized customer service and selling support in the Womens Shoes department at Macy’s Newport Centre in Jersey City. The role combines sales performance with genuine hospitality: understanding customer needs, making relevant product and service recommendations, sharing product knowledge, and building customer relationships and loyalty. Associates work toward sales goals while helping customers throughout the sales floor and fitting room.

The associate also keeps the shopping area clean, organized, and inviting by recovering the sales floor and fitting rooms, updating signs and pricing, and supporting merchandise moves. The position involves collaboration with colleagues, learning about new products, trends, and promotions, and assisting with credit account openings and loyalty program benefits. Full-time colleagues are typically scheduled for 30 or more hours per week; schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

• Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Comfort communicating and collaborating with customers and colleagues.
• Ability to meet daily sales goal challenges and interest in meeting people, learning about them, and sharing information.
• Resourcefulness, adaptability to changing priorities, ability to work independently, and ability to work well on a team.
• Comfort using electronic devices.
• Ability to talk, lift, move constantly, stand, and reach with arms and hands.
• Ability to stand for at least two consecutive hours and lift at least 25 pounds.
• Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Ability to use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

• Welcome customers and create friendly, personalized conversations to understand their needs and build customer relationships.
• Recommend suitable products and services using product knowledge and genuine hospitality.
• Work toward daily sales goals and use effective selling behaviors to meet sales targets.
• Acquire new customers by opening credit accounts and sharing loyalty program benefits.
• Maintain a clean, organized, and shoppable sales floor and fitting rooms.
• Recover the floor and fitting rooms, update signs and pricing, and support merchandise moves.
• Stay informed about new arrivals, top-selling items, trends, and promotions.
• Collaborate with colleagues to support customers and achieve individual and store results.
• Complete register transactions and provide a sincere, helpful checkout experience.

Benefits

• Competitive pay and benefits
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed