Retail Commission Sales Associate - Fine Jewelry, Newport Centre - Jersey City - Full Time
About The Position
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in Macy’s Fine Jewelry and Watch Complex, creating shopping experiences that make every customer feel welcomed, comfortable, and valued. You use your knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them select items suited to their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and use of the clientele program. You work toward sales goals while promoting loyalty and warranty programs, supporting inventory and fulfillment activities, participating in special events, and ensuring the security, accuracy, and presentation of merchandise. You collaborate with teammates to achieve sales goals and maintain operational excellence in the Fine Jewelry department. The role includes preparing and maintaining the sales floor, learning about new arrivals, best-selling items, trends, and promotions, and engaging customers with a warm, personal approach. Colleagues support merchandise processing, presentation, organization, storage, replenishment, signage, pricing, and merchandise moves. They also share loyalty benefits, help customers complete purchases, and work together to improve customer and store results.
Requirements
- 1–2 years of related experience.
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to provide product recommendations, assist with fittings, and use digital shopping tools.
- Ability to use point-of-sale technology and digital tools effectively.
- Ability to meet sales goals and support accurate stock presentation, replenishment, and asset protection.
Responsibilities
- Deliver welcoming, personalized customer service and create lasting customer relationships.
- Use knowledge of fine jewelry, watches, precious metals, gemstones, and luxury brands to educate customers and recommend products that fit their preferences and budgets.
- Meet and surpass daily sales goals through exceptional service and consultative selling.
- Achieve client and protection plan goals and promote loyalty, warranty, and credit account programs.
- Use clientele tools to build customer loyalty and promote offers and product launches.
- Support inventory, fulfillment, processing, presentation, organization, storage, replenishment, signage, pricing, and merchandise moves.
- Ensure merchandise security, accuracy, asset protection compliance, and an impeccable sales-floor presentation.
- Participate in sales events, vendor training, and ongoing product education.
- Effectively use point-of-sale technology and digital shopping tools to complete transactions and enhance the customer experience.
- Collaborate with teammates to support special events, operational excellence, and individual and store results.
Benefits
- Competitive pay
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
