Asset Protection Detective, Newport Centre - Jersey City - Full Time

Macy's•Jersey City, NJ

About The Position

As an Asset Protection Detective at Macy’s, you help protect company assets, reduce shortage, and support a safe, customer-focused shopping environment. You use surveillance, investigative tools, and partnerships with store teams and law enforcement to identify and respond to theft, recover merchandise, and protect customers, colleagues, and the business. The role uses observation, investigation, training, and de-escalation to reduce loss while maintaining a safe and welcoming store environment. You prepare reports and evidence, support investigations and legal proceedings, and help colleagues understand asset protection protocols. The position requires prolonged standing and walking, periods in enclosed surveillance areas, and the ability to apprehend shoplifters.

Requirements

Ability to observe, identify, and respond to suspicious activity in a retail environment.
Strong communication skills and ability to partner effectively with customers, colleagues, leaders, and law enforcement.
Ability to use sound judgment, de-escalation tools, and company procedures to support a safe environment.
Ability to handle proprietary, sensitive, and confidential information with discretion and integrity.
For jobs in New York, a current New York State Security Guard License is required.
Ability to perform prolonged periods of standing and walking around the store or department.
Ability to sustain long periods in enclosed surveillance areas.
Ability to apprehend shoplifters.
Ability to frequently lift or move up to 30 pounds.
Ability to access and review written and electronic information, move within the work environment, and interact with workplace materials.
Close vision, color vision, and ability to adjust focus.

Nice To Haves

Experience in retail, customer service, asset protection, security, investigations, or law enforcement.
Ability to prepare accurate reports, statements, and documentation related to incidents and investigations.
Experience using surveillance systems, reporting tools, or investigative technology.
Ability to train or coach colleagues on asset protection protocols, shortage reduction, or safety practices.

Responsibilities

Use surveillance techniques, investigative tools, and reporting systems to identify theft, dishonest activity, and shortage trends.
Partner with Asset Protection leaders, store teams, and law enforcement to support investigations and protect company assets.
Use de-escalation tools and sound judgment to help maintain a safe environment for customers and colleagues.
Prepare clear, timely, and accurate reports, statements, documentation, and evidence for investigations, audits, and legal proceedings.
Support team readiness by training colleagues on protocols that help protect company assets.
Identify, investigate, and respond to theft and dishonest activity.
Use surveillance techniques to support the apprehension of shoplifters and dishonest employees in accordance with company policies and legal requirements.
Recover stolen merchandise and provide statements, evidence, and documentation to support investigations.
Build partnerships with store colleagues, Asset Protection leaders, and law enforcement to support investigations and shortage reduction.
Maintain compliance with company policies and legal standards related to apprehensions, searches, and evidence preservation.
Testify in court for criminal and civil cases, as needed.
Respond to alarm calls, support special assignments, and facilitate first aid for customers and colleagues when needed.
Foster acceptance and respect in relationships with colleagues, customers, and communities.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice