About The Position
As a Retail Selling Colleague at Macy’s, you combine results-driven selling with genuine hospitality to create memorable shopping experiences. You learn what customers need, make personalized product recommendations, explain products and services, and help customers complete purchases. You work toward sales goals through customer engagement and effective selling behaviors, build customer trust and loyalty, and help maintain a clean, organized, and inviting shopping space. The role includes supporting customers on the sales floor and in fitting rooms and is more than a cashier position. Colleagues prepare for the day by reviewing sales goals, learning about new arrivals, popular products, trends, and promotions, and ensuring the sales floor is ready for customers. They provide friendly, personal service, share loyalty program benefits, and work collaboratively with teammates to improve customer and store results. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.
Requirements
- No education or experience required.
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Enjoy meeting people, learning about them, and sharing information.
- Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
- Comfort using electronic devices.
- Ability to communicate with customers virtually, by phone, and in person.
- Ability to build customer relationships, achieve sales goals, and participate in sales events.
- Ability to use point-of-sale technology and applications to support selling and fulfill customer orders.
- Excellent interpersonal skills and ability to work effectively with colleagues at different levels and across departments.
Responsibilities
- Greet and connect with customers in a friendly, genuine way and support a positive shopping experience.
- Ask questions to identify customer needs and recommend relevant products, new arrivals, and additional items.
- Offer product options and solutions to help customers complete purchases.
- Close out the customer’s shopping experience by celebrating purchases and sharing loyalty program benefits.
- Learn store products, services, loyalty programs, and sales systems to assist customers and suggest additional items.
- Work toward sales goals and participate in pre-selling and sales-boosting events.
- Maintain department recovery standards, including the selling floor and fitting rooms.
- Maintain merchandise presentation, ensure accurate pricing, and process markdowns accurately and on time.
- Keep the shopping space clean, organized, and inviting.
- Collaborate with colleagues and foster an environment of acceptance and respect.
- Keep current with product knowledge, trends, and required training.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
