Seasonal Retail Fulfillment Support Associate, Natick Collection
About The Position
As a Fulfillment Colleague, you help create a seamless and personalized shopping experience for omni-channel customers. The role combines sales-floor engagement with back-of-house fulfillment, including selecting merchandise, packing and shipping online orders, and assisting with in-store and curbside pickup. You greet customers, resolve issues professionally, and help ensure positive interactions while supporting sales, customer loyalty, and store operations. Colleagues also help receive merchandise, tag items, organize the stockroom, recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves. The role includes sharing loyalty program benefits, pursuing sales goals, completing orders, and preparing the store and stockroom for the next day. Teamwork, dependable attendance, adaptability, and a commitment to customer service are important. The position requires frequent movement and standing, lifting at least 30 pounds, reaching, and using computers and other technology such as handheld equipment and cash registers. Flexible availability, including days, evenings, weekends, and holidays, is required. Schedules include weekend shifts, and hours depend on business needs and colleague availability. The posting describes the role as seasonal.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges.
- Enjoy meeting people, learning about them, and sharing information.
- Resourcefulness and adaptability to changing priorities, with ability to work independently and as part of a team.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours; lift at least 30 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Responsibilities
- Select merchandise and pack and ship online orders with care.
- Assist with in-store and curbside pickup.
- Greet customers, listen to their needs, and resolve issues professionally.
- Support sales goals and acquire new customers by opening credit accounts and sharing loyalty benefits.
- Receive merchandise, tag items, and organize the stockroom.
- Recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves.
- Complete orders and organize the stockroom at the end of the day to prepare for the next day's operations.
- Collaborate with colleagues and support one another in serving customers and communities.
- Use handheld equipment, computers, and cash registers to perform job functions and process transactions.
Benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
