Retail Sales Associate, Natick Collection - Part Time
About The Position
As a Retail Selling Colleague, you combine results-oriented selling with genuine hospitality to create memorable shopping experiences. You learn about customers’ needs, offer personalized recommendations, connect them with suitable products and services, and use product knowledge and customer engagement to meet sales goals and build loyalty. The position is more than cashiering: it centers on customer service, teamwork, goal achievement, and maintaining a clean, organized, inviting shopping space. Colleagues prepare for the day by reviewing sales goals, learning about new arrivals and best sellers, and staying current on trends and promotions. On the sales floor, they welcome customers and build relationships through friendly, personal conversations. They share loyalty program benefits, ensure customers have what they need, and close interactions with a sincere thank-you. They support teammates and pursue continuous improvement to achieve individual and store results. This part-time position is at the Natick Collection. Part-time colleagues are typically scheduled 12–24 hours per week. Schedules include weekend shifts; hours depend on business needs and colleague availability. The role requires flexible availability, including days, evenings, weekends, and holidays, and regular, dependable attendance and punctuality. No education or experience is required. The role involves prolonged standing and walking, frequent use of computers and handheld electronic equipment, and physical activities including lifting and moving items weighing up to 30 pounds, reaching, stooping, kneeling, crouching, and climbing ladders. Colleagues must be able to communicate effectively with customers, coworkers, and supervisors and read and understand employment policies and safety rules and procedures in English.
Requirements
- No education or experience required.
- Flexible availability, including days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to work independently and adapt to changing priorities while contributing to team dynamics.
- Ability to handle electronic devices.
- Good product knowledge and ability to guide customers based on their needs, product features, and available choices.
- Comfort communicating with customers virtually, by phone, and in person.
- Ability to build customer relationships, achieve sales goals, and participate in pre-selling and sales-boosting events.
- Ability to use point-of-sale technology and applications to sell and fulfill customer orders.
- Self-motivation to maintain product and trend knowledge and complete training through Macy’s educational resources.
- Excellent interpersonal skills and ability to work effectively with colleagues at all levels and across departments.
- Ability to collaborate with the team to drive sales and deliver a strong customer experience.
- Ability to stand and walk around the store or department for at least two consecutive hours.
- Ability to lift and move items weighing up to 30 pounds and perform reaching, stooping, kneeling, crouching, and ladder climbing.
Responsibilities
- Greet and connect with customers in a friendly, genuine way, showing appreciation and care for their experience.
- Ask questions to identify customer needs and recommend relevant products, new arrivals, and other items.
- Offer options and solutions to help customers complete their purchases.
- Close out customers’ shopping journeys, celebrate their purchases, and share in their excitement.
- Learn store products, services, loyalty programs, and sales systems; use that knowledge to assist customers and suggest additional items.
- Maintain department recovery standards, including the selling floor and fitting rooms.
- Maintain merchandise presentation, ensure accurate pricing, and process markdowns accurately and promptly.
- Keep the shopping space clean, organized, and inviting.
- Review sales goals and stay informed about new arrivals, best sellers, trends, and promotions.
- Share loyalty program benefits, ensure customers have what they need, and thank them sincerely.
- Collaborate with colleagues and contribute to an accepting, respectful environment and positive customer experience.
- Pursue continuous improvement, learn from colleagues, and work toward individual and store sales results.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
