Assistant Supervisor, Natick Collection - Full Time

Macy's•Natick, MA

1d•$18 - $30

About The Position

The Assistant Supervisor prioritizes the customer experience through active supervision and enhancement of the service culture. As part of the Store Leadership Team, this role communicates expectations and priorities to associates and helps create an engaging store environment for customers and colleagues. The Assistant Supervisor advocates for customers, models effective service, provides feedback, and drives results through promotional and Omni selling initiatives. The position can lead to Sales and Customer Experience Manager or Operations and Visual Merchandising Manager.

Requirements

High school diploma or equivalent.
1–2 years of related experience.
Strong interpersonal skills and proven ability to communicate and share information with diverse groups of customers and peers.
Resourceful self-starter who works well independently and as part of a team, and can adapt quickly to changing priorities.
Ability to work a flexible retail schedule, including days, evenings, weekends, and/or holidays.
Ability to stand or walk around the store or department for prolonged periods of at least two consecutive hours.
Frequent use of computers and other technology, including handheld electronic equipment.
Frequently lift or move up to 50 pounds.

Responsibilities

Circulate the selling floor, direct and redirect colleagues, and support leadership priorities to optimize customer experience and sales volume.
Manage customer service issues through resolution.
Manage customer flow on high-traffic days and reassign resources as needed.
Lead store activities to ensure customer readiness and exceptional presentation standards; alert the Sales and Customer Experience Manager or Operations and Visual Merchandising Manager to opportunities that do not meet these standards.
Model lasting customer relationship-building, provide colleagues with feedback and redirection, and recognize colleagues who demonstrate these behaviors.
Execute store opening and closing procedures, including access to alarm systems and keys.
Manage workload reports and lead a process when necessary.
Help build a proactive, solution-oriented, customer-centric store culture that ensures consistent customer experiences.
Meet with the Sales and Customer Experience Manager or Operations and Visual Merchandising Manager about sales-floor or support activities and monitor those activities.
Oversee colleagues’ execution and completion of daily Fulfillment responsibilities.
Provide feedback and contribute observations through SCX and OVM at colleagues’ quarterly check-ins.
Use store systems, including POS, MPOS, RF equipment, MyClient, and the MyStore App, and educate others in their use.
Assist colleagues with timekeeping issues, including clocking corrections and paid time off requests.
Assist Colleague Support in resolving employee relations issues.
Maintain regular, dependable attendance and punctuality.
Foster acceptance and respect to strengthen relationships and support authentic connections with colleagues, customers, and communities.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice