Visual Merchandise Lead, Natick Collection - Full Time

Macy's

About The Position

The Visual Merchandise Lead arranges and maintains attractive visual presentations throughout the store, including in windows, on ledges, shelves, and fashion panels, and leads the team in this work. The role may follow floor plans to re-merchandise areas for special events or seasonal changes. The Lead partners with Store Management to execute visual merchandising priorities, contribute to merchandising and event decisions, and support sales through effective visual actions. The position also helps maintain a customer-ready, accessible, clean, and easy-to-shop environment; communicates company, store, and departmental objectives; and promotes a positive, inclusive, service- and safety-focused workplace. Other duties may be assigned.

Requirements

High school diploma or equivalent.
1–3 years of merchandise presentation or visual presentation experience.
Effective written and verbal skills, including the ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Excellent written and verbal communication skills.
Vision and creativity.
Basic knowledge of art, design, fashion, and interior decoration.
Ability to collaborate and function as a team leader.
Strong sense of urgency.
Comfort using computers and frequently using RF equipment.
Ability to lift or move at least 30 pounds; stand for at least two consecutive hours; and perform frequent moving, reaching, stooping, kneeling, crouching, and ladder climbing.
Close vision, color vision, depth perception, and focus adjustment.

Nice To Haves

Additional education or training in art or merchandising.

Responsibilities

Arrange and maintain visual presentations in windows, on ledges, shelves, and fashion panels, and lead the team in doing so.
Follow floor plans to re-merchandise areas for special events or seasonal changes as needed.
Partner with Store Management to elevate execution of visual merchandising priorities aligned with the store.
Influence store decisions affecting merchandising and event execution.
Use the portal to obtain seasonal, monthly, and weekly execution directives and promotional setup direction.
Research and present creative ideas relevant to monthly Trend and My Macys Big ideas.
Ensure projects meet budget goals.
Participate in the black box process with the Store team and respond to required visual actions intended to drive positive sales results.
Maintain high customer-readiness standards, including accessibility, cleanliness, and an easy-to-shop store environment.
Create a positive, inclusive work environment focused on internal and external customer service and safety.
Model exemplary service and lead the visual team in providing an outstanding shopping experience.
Clearly communicate company, store, and departmental objectives to the visual team.
Work with all levels of store management.
Actively participate in Pre-Planning.
Perform other duties as assigned.