About The Position
The Assistant Supervisor prioritizes the customer experience through active supervision and strengthening the service culture. As a member of the Store Leadership Team, this role communicates expectations and priorities to associates and helps create an engaging store environment for customers and colleagues. The Assistant Supervisor advocates for customers, models customer-focused behavior, gives colleagues feedback, and drives results through promotional and Omni selling initiatives. The position can lead to Sales and Customer Experience Manager or Operations and Visual Merchandising Manager. Full-time colleagues are typically scheduled to work 30 or more hours per week; hours depend on business needs and colleague availability. The role requires a flexible retail schedule that may include days, evenings, weekends, and holidays. The job description notes that it is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement.
Requirements
- High school diploma or equivalent.
- 1–2 years of related experience.
- Strong interpersonal skills and proven ability to communicate and share information with diverse groups of customers and peers.
- Resourcefulness and initiative; ability to work independently and as part of a team and adapt quickly to changing priorities.
- Ability to work a flexible retail schedule, including days, evenings, weekends, and/or holidays.
- Ability to stand or walk around the store or department for prolonged periods of at least two consecutive hours.
- Frequent use of computers and other technology, including handheld electronic equipment.
- Ability to frequently lift or move up to 50 pounds.
Responsibilities
- Circulate the selling floor, direct and redirect colleagues, and support leadership priorities to optimize the customer experience and sales volume.
- Manage customer service issues through resolution.
- Manage customer flow during high-traffic periods and reassign resources as needed.
- Lead store activities to ensure customer readiness and exceptional presentation standards; alert the appropriate manager when opportunities are not aligned with this goal.
- Model relationship-building with customers, provide colleagues with feedback and redirection, and recognize colleagues who demonstrate these behaviors.
- Execute store opening and closing procedures, including use of alarm systems and keys.
- Manage workload reports and lead a process when necessary.
- Help build a proactive, solution-oriented, customer-centric store culture.
- Meet with the Sales and Customer Experience Manager or Operations and Visual Merchandising Manager about sales-floor or support activities to monitor.
- Oversee colleagues’ execution and completion of daily Fulfillment responsibilities.
- Provide feedback and observations via SCX and OVM at colleague quarterly check-ins.
- Use store systems and educate others on them, including POS, MPOS, RF equipment, MyClient, and MyStore App.
- Assist colleagues with timekeeping issues, such as clocking corrections and paid time off requests.
- Assist Colleague Support in resolving employee relations issues.
- Maintain regular and dependable attendance and punctuality.
- Foster acceptance and respect to strengthen relationships and ensure authentic connections with colleagues, customers, and communities.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
