Seasonal Retail Fulfillment Support Associate, Alderwood

Macy's•Lynnwood, WA

7h•$17 - $21•Onsite

About The Position

As a Fulfillment Colleague, you help create a seamless, personalized shopping experience for omni-channel customers. The role combines sales-floor engagement with back-of-house fulfillment, including selecting merchandise, packing and shipping online orders, and assisting with in-store and curbside pickup. You greet customers, resolve issues professionally, and help ensure positive interactions while supporting sales, customer loyalty, and store operations. Daily work may include reviewing goals and learning about products and promotions; receiving, tagging, and organizing merchandise; assisting customers and fulfilling orders accurately; recovering the sales floor and fitting rooms; updating signs and pricing; restocking and moving merchandise; sharing loyalty program benefits; completing orders; and organizing the stockroom. Colleagues support one another through collaboration, aim to meet sales goals, and continually learn and improve. Schedules include weekend shifts, with hours dependent on business needs and colleague availability. The position requires flexible availability for days, evenings, weekends, and holidays. Full-time colleagues are typically scheduled 30 or more hours weekly; part-time colleagues are typically scheduled 12–24 hours weekly. The job involves frequent standing, moving, lifting, reaching, and talking. Colleagues must be able to stand for at least two consecutive hours, lift at least 30 pounds, stoop, kneel, crouch, climb ladders, and reach above eye level. The role also requires close and color vision, depth perception, focus adjustment, and frequent use of computers and other technology, including handheld equipment and cash registers.

Requirements

Flexible availability for days, evenings, weekends, and holidays; regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Ability and willingness to meet daily sales goal challenges.
Responsibility for acquiring new customers by opening credit accounts and sharing loyalty benefits.
Enjoyment of meeting people, learning about them, and sharing information.
Resourcefulness, adaptability to changing priorities, ability to work independently, and strong teamwork skills.
Ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 30 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Select merchandise and accurately fulfill online orders, including packing and shipping them.
Assist with in-store and curbside pickups.
Greet customers, listen to their needs, provide helpful service, and resolve issues professionally.
Support sales goals and acquire new customers by opening credit accounts and sharing loyalty benefits.
Receive and tag merchandise and organize the stockroom.
Recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves.
Complete orders and organize the stockroom to prepare for the next day's operations.
Collaborate with teammates and contribute to store results and customer loyalty.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice
Competitive pay