Seasonal Retail Fulfillment Support Associate, Montgomery Mall
About The Position
As a Fulfillment Colleague, you help create a seamless, personalized shopping experience for omnichannel customers by combining sales-floor engagement with back-of-house fulfillment. You select merchandise, pack and ship online orders, and assist with in-store and curbside pickup. You welcome customers, resolve issues professionally, and contribute to sales, customer loyalty, and store operations through attention to detail and teamwork. The role includes preparing the store for daily operations; receiving, tagging, and organizing merchandise; fulfilling orders; assisting customers on the sales floor and during pickup; maintaining the sales floor and fitting rooms; updating signs and pricing; restocking and moving merchandise; sharing loyalty-program benefits; and organizing the stockroom at the end of the day. Colleagues work collaboratively, pursue sales goals, and look for ways to improve customer service and store results. Schedules include weekend shifts and may include days, evenings, weekends, and holidays. Hours depend on business needs and colleague availability. The posting notes that full-time colleagues typically work 30 or more hours per week and part-time colleagues typically work 12–24 hours per week; this specific role is identified as seasonal.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales-goal challenges.
- Enjoy meeting people, learning about them, and sharing information.
- Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 30 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Responsibilities
- Select merchandise and pack and ship online orders accurately and carefully.
- Assist with in-store and curbside pickup.
- Greet customers, listen to their needs, provide helpful service, and resolve issues professionally.
- Support sales goals and acquire new customers by opening credit accounts and sharing loyalty-program benefits.
- Receive and tag merchandise and organize the stockroom.
- Recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves.
- Prepare for daily operations by reviewing goals, learning about products and promotions, and setting up the store for success.
- Organize the stockroom, complete orders, and prepare the team for the next day.
- Collaborate with colleagues and contribute to improved customer service and store results.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
