Retail Receiving Support Associate, Montgomery Mall - Part Time

Macy's•Bethesda, MD

1d•Onsite

About The Position

The Retail Receiving Support Associate, also known as a Receiving or Back of House Colleague, manages merchandise flow into the store. The role supports timely and efficient receiving, processing, organization, and availability of merchandise for sale, while maintaining the stockroom and merchandise within the store. The associate also helps customers, supports order pickup and shipping activities, and collaborates with colleagues to meet department goals and provide a positive shopping experience. This is a part-time position at Montgomery Mall. Part-time colleagues are typically scheduled 12–24 hours per week; actual hours depend on business needs and colleague availability.

Requirements

Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate and share information with diverse groups of customers and peers.
Resourcefulness and adaptability when priorities change; ability to work independently and as part of a team.
Self-starter who can adapt quickly to changing customer expectations and needs.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to stand and walk for prolonged periods of at least two consecutive hours.
Ability to use computers and handheld electronic equipment frequently.
Ability to reach, including above eye level, crouch, kneel, stoop, and climb ladders; color vision is also required.
Ability to lift and move items weighing up to 50 pounds.

Responsibilities

Greet customers, answer questions, provide assistance, and promptly address concerns to support a positive shopping experience.
Receive and unload delivery trucks, unpack vendor boxes, and remove merchandise from plastic bags and packaging.
Sort and organize merchandise by type, size, or category; ensure items are labeled, tagged, or marked for identification and retrieval.
Keep the receiving area clean and organized.
Complete receiving and processing activities in line with productivity standards, timelines, inventory control, asset protection, and compliance procedures.
Ensure promotional signage is accurate and up to date.
Transfer merchandise from the receiving area to the stockroom or sales floor, and assist with moving fixtures and merchandise for product placement, seasonal changes, and clearance sets.
Select merchandise from the selling floor and pack it according to company policies and techniques.
Process shippable returns and abandoned in-store pickup orders.
Retrieve orders from back-of-house storage and deliver them curbside to customers.
Monitor alerts to ensure Buy Online Pickup In-Store orders are ready on time.
Collaborate with team members, communicate feedback and concerns, and help maintain a positive, respectful work environment.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice