Seasonal Retail Fulfillment Support Associate, Mall At Prince Georges
About The Position
As a Fulfillment Colleague, you help create a seamless, personalized shopping experience for omni-channel customers. The role combines sales-floor engagement with back-of-house fulfillment: selecting merchandise, packing and shipping online orders, and assisting with in-store and curbside pickup. You greet customers, resolve issues professionally, and support accurate, timely order fulfillment and store operations. The position also involves preparing merchandise and the store for business, receiving and tagging merchandise, organizing the stockroom, recovering sales floors and fitting rooms, updating signs and pricing, restocking, and supporting merchandise moves. Colleagues share loyalty program benefits, work toward sales goals, complete orders, and collaborate to support customers and teammates. The position requires flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality. Full-time colleagues are typically scheduled for 30 or more hours weekly; part-time colleagues are typically scheduled for 12–24 hours. Schedules include weekend shifts, and hours depend on business needs and colleague availability. The role requires frequent use of computers and other technology, including handheld equipment and cash registers, as well as standing, moving, lifting, reaching, and other physical activities.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges.
- Resourcefulness and adaptability to changing priorities, with the ability to work independently and as part of a team.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 30 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Select merchandise and pick, pack, and ship online orders accurately and with care.
- Assist customers with in-store and curbside pickups.
- Greet customers, listen to their needs, resolve issues professionally, and provide helpful service.
- Receive and tag merchandise and organize the stockroom.
- Recover sales floors and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves.
- Share loyalty program benefits and help acquire customers by opening credit accounts.
- Work toward daily sales goals and support store results.
- Complete orders and organize the stockroom at the end of the day.
- Collaborate with colleagues and contribute to a positive customer and team experience.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
