Retail Sales Associate, Warwick Mall - Part Time

Macy's

2d•Onsite

About The Position

As a Retail Selling Colleague, you combine results-driven selling with genuine hospitality to create memorable shopping experiences. You learn about customers’ needs, provide personalized recommendations, connect them with products and services, and build trust and loyalty while working toward sales goals. The role includes helping customers on the sales floor and in fitting rooms, and keeping the shopping space clean, organized, and inviting. Colleagues prepare for the day by reviewing sales goals, learning about new arrivals, top-selling items, trends, and promotions, and ensuring the sales floor is ready for customers. They engage customers through friendly, personal conversations, share loyalty program benefits, and close each interaction with attentive service. Teamwork, honesty, care, collaboration, and continuous improvement support strong customer and store results. This is a part-time position. Part-time colleagues are typically scheduled 12–24 hours per week; schedules include weekend shifts, and hours depend on business needs and colleague availability. The role requires flexible availability, including days, evenings, weekends, and holidays.

Requirements

No education or experience required.
Flexible availability, including days, evenings, weekends, and holidays, with regular and dependable attendance and punctuality.
Enjoy meeting people, learning about them, and sharing information.
Be resourceful, adaptable to changing priorities, able to work independently, and effective as part of a team.
Be comfortable using electronic devices.
Communicate effectively with customers, coworkers, and supervisors.
Read and understand employment policies and safety rules and procedures in English.
Product knowledge and the ability to guide customers based on their wants, product features, and choices.
Communication skills for interacting with customers virtually, by phone, and in person.
Ability to build customer relationships, achieve sales goals, and participate in pre-selling and sales-boosting events.
Ability to use point-of-sale technology and applications to support selling and customer order fulfillment.
Self-motivation to maintain product knowledge, follow trends, and complete training through Macy’s educational resources.
Interpersonal skills to work effectively with colleagues at all levels and across departments.
Ability to collaborate with the team to drive sales and deliver the customer experience.
Ability to stand or walk around the store or department for at least two consecutive hours; frequent use of computers and handheld electronic equipment.
Ability to lift and move items weighing up to 30 pounds and perform frequent movement including reaching, stooping, kneeling, crouching, and climbing ladders.

Responsibilities

Greet and connect with customers in a friendly, genuine way, and support a positive shopping experience.
Ask questions to identify customer needs and recommend relevant products, new arrivals, and solutions that help complete sales.
Wrap up customers’ shopping journeys, celebrate their purchases, share loyalty program benefits, and thank them sincerely.
Learn store products, services, loyalty programs, and sales systems; use this knowledge to help customers and suggest additional items.
Maintain department recovery standards, including the selling floor and fitting rooms.
Execute merchandise presentation, ensure pricing accuracy, and process markdowns accurately and promptly.
Keep the shopping space clean, organized, and ready for customers.
Work collaboratively with colleagues to support customers, sales goals, and store results.
Stay current on product knowledge, trends, promotions, and required training.

Benefits

Competitive pay and benefits
Health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice