Retail Commission Sales Associate, Warwick Mall - Part Time
About The Position
As a Selling Colleague at Macy’s, you will provide outstanding customer service, meet hourly sales and Loyalty goals on a personal and departmental basis, and demonstrate strong product knowledge. You will create a welcoming and comfortable shopping experience, maintain merchandise and the stockroom, support fulfillment, and perform other duties as needed. Macy’s uses a scheduling plan that lets colleagues manage their availability and preferences; additional shifts may be offered during key events and peak selling times. Part-time colleagues are typically scheduled 12–24 hours per week, depending on business needs and availability. This role requires delivering an exceptional customer experience across digital and physical shopping channels, building customer relationships and sales, using point-of-sale systems and applications, and helping with merchandise recovery, inventory, markdowns, and asset protection. The position also includes maintaining regular and dependable attendance and fostering respectful relationships with colleagues, customers, and communities. No education or experience is required.
Requirements
- No education or experience required.
- Strong interpersonal skills and the ability to communicate and share information with diverse customers and peers.
- Ability to adapt quickly to changing priorities and work independently or as part of a team.
- Ability to work a flexible retail schedule, including days, evenings, weekends, and/or holidays.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to stand and walk for prolonged periods; reach, crouch, kneel, and stoop; and use color vision.
- Ability to frequently lift or move up to 25 pounds.
- Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Responsibilities
- Provide an exceptional customer experience by making the customer the priority.
- Assist customers with total store fulfillment and partner appropriately to meet the needs of digital and in-store customers.
- Determine customer needs and preferences and suggest complementary merchandise.
- Demonstrate knowledge of products, services, and Macy’s Loyalty Programs to build sales and minimize returns.
- Use POS systems and tools, including Search and Send and My Client.
- Assist customers who use devices to shop and compare products.
- Develop business and expand the client base through networking, suggestive selling, and an on-floor presence.
- Maintain department recovery standards, including fitting-room go-backs when applicable.
- Retrieve additional merchandise for customers as requested.
- Assist the Support Colleague Team with moving fixtures and merchandise for new products, seasonal changes, and clearance sets.
- Assist with inventory and markdown processes.
- Follow Asset Protection, inventory control, compliance, and shortage-prevention procedures.
- Perform other functions efficiently as directed by the Supervisor.
- Maintain regular, dependable attendance and punctuality.
- Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
