Retail Commission Sales Associate, Warwick Mall - Part Time
About The Position
As a Retail Sales Associate, also known as a Sales General Utility colleague, you are an integral part of bringing Macy’s magic to life, with the Macy’s shopper as your highest priority. By paying close attention to customer preferences and developing expertise in Macy’s merchandise and services, you create exceptional experiences for customers. You help your team meet sales goals by delivering consistently superior service and contribute a positive, welcoming presence across the sales floor, fitting rooms, and product presentations. This is a part-time position at Warwick Mall. The role requires flexibility in a fast-paced environment, the ability to switch between multiple tasks, and availability for various shifts, including nights, weekends, and holidays.
Requirements
- No education or experience is required.
- Have flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Understand and communicate effectively with customers, coworkers, and supervisors, and read and understand employment policies and safety rules and procedures in English.
- Have a good understanding of products and be able to guide customers based on their wants, product features, and choices.
- Communicate comfortably with customers virtually, by phone, and in person.
- Build customer relationships, achieve sales goals, and participate in pre-selling and sales-boosting events.
- Use point-of-sale technology and applications to sell and fulfill customer orders.
- Keep product knowledge and trend awareness current and complete training through Macy’s educational resources.
- Have strong interpersonal skills and work effectively with colleagues at all levels and across departments.
- Collaborate with the broader team to drive sales and deliver the customer experience.
- Be resourceful, adaptable to changing priorities, able to work independently, and effective as part of a team.
- Be comfortable using electronic devices.
Responsibilities
- Greet and connect with customers in a friendly, genuine way, showing appreciation and care for their experience.
- Recommend products by identifying customer needs and inspiring purchases with relevant new and featured merchandise.
- Offer customers options and solutions to complete sales.
- Close out customers’ shopping journeys by celebrating purchases and sharing in their excitement.
- Learn store products, services, loyalty programs, and sales systems, and use that knowledge to help customers and suggest additional items.
- Maintain department recovery standards on the selling floor and in fitting rooms.
- Execute merchandise presentation standards, ensure accurate pricing, and process markdowns accurately and on time.
- Foster an accepting and respectful environment that strengthens relationships and authentic connections with colleagues, customers, and communities.
- Participate in pre-selling and sales-boosting events and work with the team to achieve sales goals and deliver a strong customer experience.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
