About The Position
As a Retail Sales Associate, also known as a Sales General Utility colleague, you help bring the Macy’s shopping experience to life by prioritizing customers, learning their preferences, and developing expertise in merchandise and services. You deliver consistently superior service, support team sales goals, and contribute across the sales floor, fitting rooms, and product presentations. The role is part of a fast-paced, inclusive team and requires flexibility to handle multiple tasks and work various shifts, including nights, weekends, and holidays. The position includes helping customers find products and complete purchases, maintaining department presentation and recovery standards, processing markdowns, and building positive relationships with colleagues, customers, and communities. No education or prior experience is required. The role is part-time at the Warwick Mall location.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors and to read and understand employment policies and safety rules and procedures in English.
- Comfort communicating with customers virtually, by phone, and in person.
- Ability to build customer relationships, achieve sales goals, and participate in pre-selling and sales-boosting events.
- Ability to use point-of-sale technology and applications to support selling and fulfillment of customer orders.
- Self-motivation to maintain product knowledge, keep up with trends, and complete training through Macy’s educational resources.
- Excellent interpersonal skills and ability to work effectively with colleagues at all levels and across departments.
- Ability to collaborate with the team, adapt to changing priorities, work independently, and handle electronic devices.
- No education or experience required.
- Ability to meet the physical requirements, including standing and walking for prolonged periods, frequent computer and handheld-device use, reaching, crouching, kneeling, stooping, climbing ladders, and lifting or moving items weighing up to 30 pounds.
Responsibilities
- Greet and connect with customers in a friendly, genuine way and support a positive shopping experience.
- Recommend products by identifying customer needs and suggesting merchandise that fits their preferences.
- Offer customers options and solutions to complete sales and celebrate their purchases.
- Learn store products, services, loyalty programs, and sales systems to assist customers and suggest additional items.
- Maintain department recovery standards on the selling floor and in fitting rooms.
- Present merchandise effectively, ensure pricing accuracy, and process markdowns promptly and accurately.
- Build an inclusive environment of acceptance and respect and foster authentic connections with colleagues, customers, and communities.
- Work with the team to meet sales goals and deliver a strong customer experience.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
