T-Mobile Retail Sales Associate NEW YORK | E 116th St Avg. All in $30

Arch Telecom • New York, NY

2d • Onsite

About The Position

Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 stores across the U.S. Mobile Associates are part of a retail team that represents the T-Mobile brand and Arch Telecom’s core values. They create enthusiasm around products and services, prioritize customer needs, and build new and lasting customer relationships. This is a learning role: associates develop the skills and expertise needed to advance to Mobile Expert after completing training.

The role focuses on delivering a high-quality customer experience while learning sales and service skills. Associates help customers continue their shopping journey, demonstrate technology, recommend personalized devices, services, and accessories, and guide customers through purchases with helpful questions and answers. They use digital tools to explain coverage, plans, and services and to support device and account reviews and troubleshooting.

Associates complete training on store experiences, processes, systems, and reference resources. They collaborate with colleagues across retail, business, and customer service channels to resolve issues, create a seamless customer experience, identify and hand off small-business leads, and contribute to shared team success. The posting offers full-time (40 hours) or part-time (20+ hours) availability.

Requirements

• At least 18 years of age.
• High school degree or GED.
• Ability to stand for long periods.
• Ability to lift objects weighing up to 25 pounds.
• Reliable transportation.
• Availability for either full-time (40 hours) or part-time (20+ hours) work.
• Six months of customer service and/or sales experience.

Nice To Haves

• Retail environment experience is preferred.
• Strong desire to learn and master customer advocacy skills and build meaningful customer connections.
• Competitive drive and confidence to succeed in a fast-paced sales environment.
• Willingness to work with peers and store leaders, learn and share best practices, serve customers, and resolve issues.
• Ability to balance customer experience and performance goals.

Responsibilities

• Learn and build proficiency in customer service while delivering a high-quality customer experience and building customer loyalty.
• Help customers resume their shopping journey, whether it began online, through Customer Care, or in-store.
• Explore customer needs and provide hands-on demonstrations of technology in the store.
• Work alongside team members to recommend personalized solutions, including devices, service plans, accessories, and Internet of Things devices.
• Guide customers through purchases with thoughtful questions, informative answers, and product expertise.
• Address sales and service needs with patience, honesty, and empathy.
• Use digital tools to demonstrate network coverage, explain plans and services, and assist with device and account inspections, reviews, and troubleshooting.
• Complete training on the in-store experience, new skills and processes, systems, and reference resources.
• Partner with employees across channels to resolve issues and provide a seamless customer experience.
• Identify and hand off small-business leads.
• Build strong peer relationships and contribute to shared accountability for company success.

Benefits

• Employee Stock Ownership Program (ESOP).
• Competitive hourly pay.
• Uncapped commission earnings.
• Automatic raises upon reaching attainable milestones.
• Career advancement opportunities.
• A culture of care and excellence.
• Discounted T-Mobile wireless plan.
• Health benefits for full-time employees.
• Monthly sales incentive programs, contests, rewards, and other bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED