T-Mobile Retail Associate Manager NEW YORK | E 116th St

Arch Telecom • New York, NY

2d

About The Position

Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 stores across the United States. Retail Associate Managers work as part of a retail team to represent the T-Mobile brand and Arch Telecom’s core values. They create energy and excitement around products and services, prioritize customer needs, and build meaningful customer relationships. This is a learning role: the associate manager develops relevant skills with the team while assisting the Retail Store Manager with operational duties.

The role focuses on delivering a strong customer experience through personalized product and service recommendations, hands-on technology demonstrations, and knowledgeable guidance throughout the purchasing process. The Retail Associate Manager also helps with daily store operations and coaching, completes training, uses digital tools to support customer interactions, and works with colleagues across business and customer service channels to resolve issues and identify small-business leads. The position is full-time, 40 hours per week, and is based at the E 116th St location in New York.

Requirements

• At least 18 years of age.
• High school degree or GED.
• Ability to stand for long periods of time.
• Ability to lift objects weighing up to 25 pounds.
• Reliable transportation.
• Leadership skills and willingness to lead a team and share best practices.
• Competitive drive and confidence in a fast-paced sales environment.
• Ability to handle operational, financial, and performance management.
• Strong communication skills with customers and team members.
• Prior wireless sales experience.

Responsibilities

• Provide customer service and deliver a high-quality customer experience that builds loyalty.
• Help customers continue their shopping journey across online, Customer Care, and in-store channels.
• Explore individual customer needs and demonstrate current technology in store.
• Recommend personalized device, service, accessory, and Internet of Things solutions.
• Guide customers through purchases by asking thoughtful questions, answering questions, and sharing product expertise.
• Assist the Retail Store Manager with daily operations and coaching.
• Learn and use digital tools to demonstrate coverage, plans and services, and device and account inspection, review, and troubleshooting.
• Complete training on the in-store experience, new skills and processes, systems, and reference resources.
• Partner with employees across business and customer service channels to resolve issues and create a seamless customer experience.
• Identify and hand off small-business leads.
• Build peer relationships and contribute to shared accountability for company success.
• Lead team members, share best practices, serve customers, and help resolve issues.

Benefits

• Employee Stock Ownership Program (ESOP).
• Competitive hourly pay.
• Bonus earnings.
• Automatic raises when reaching attainable milestones.
• Career advancement opportunities.
• Health benefits for full-time employees.
• Diversity and inclusion are foundational principles of Arch Telecom.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED