T-Mobile Retail Sales Associate BLOOMINGTON | N Veterans Pkwy

Arch Telecom • Bloomington, IL

4d

About The Position

Arch Telecom’s Mobile Associates work as part of a retail team to represent the T-Mobile brand and deliver a strong customer experience. This is a learning role: the associate builds the skills and expertise needed to become a Mobile Expert after completing training. Mobile Associates create enthusiasm around products and services, develop meaningful customer relationships, and learn to identify needs and recommend suitable devices, services, and accessories.

The role involves guiding customers through their purchases, demonstrating technology, using digital tools to explain coverage and services, and helping with device and account inspection, review, and troubleshooting. Associates complete training on the in-store experience, processes, systems, and reference resources, and partner with colleagues across sales, business, and customer service to resolve issues and identify small-business leads.

The position is available with full-time (40 hours) or part-time (20+ hours) availability. The posting lists Bloomington, N. Veterans Parkway.

Requirements

• At least 18 years of age.
• High school degree or GED.
• Ability to stand for long periods of time.
• Ability to lift objects weighing up to 25 pounds.
• Reliable transportation.
• Availability for either full-time (40 hours) or part-time (20+ hours) work.
• Six months of customer service and/or sales experience; retail experience preferred.

Nice To Haves

• Retail environment experience.
• A strong desire to learn customer advocacy skills and build meaningful customer connections.
• Competitive drive and confidence in a fast-paced sales environment.
• Willingness to work alongside peers and store leaders, learning and sharing best practices.
• Ability to balance customer experience and performance goals.

Responsibilities

• Help customers continue their shopping journey across online, Customer Care, and in-store channels.
• Explore individual customer needs and provide hands-on demonstrations of in-store technology.
• Sell personalized solutions, including devices, service plans, accessories, and Internet of Things devices.
• Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing expertise.
• Approach sales and service needs with patience, honesty, and empathy.
• Use digital tools to demonstrate coverage, plans, services, and device and account inspection, review, and troubleshooting.
• Complete training on the in-store experience, skills, processes, systems, and reference resources.
• Work with colleagues across channels to provide a seamless customer experience and resolve issues.
• Identify and hand off small-business leads.
• Build strong peer relationships and contribute to shared accountability for company success.

Benefits

• Employee Stock Ownership Program (ESOP).
• Competitive hourly pay.
• Uncapped commission earnings.
• Automatic raises when reaching attainable milestones.
• Career advancement opportunities.
• Culture of care and excellence.
• Discounted T-Mobile cell phone plan.
• Health benefits for full-time employees.
• Monthly sales incentive programs, contests, and rewards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED