T-Mobile Retail Sales Associate CAMBRIDGE | 1st Ave E

Arch Telecom • Cambridge, MN

5d • Onsite

About The Position

Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 stores across the United States. Retail Sales Associates, also called Mobile Associates, are brand ambassadors who help bring the T-Mobile brand to life by creating excitement around products and services and putting customers first. This is a learning role: associates build the skills and expertise needed to prepare for promotion to Mobile Expert after completing training.

Associates help customers continue their shopping journey, explore their needs, and experience technology through hands-on demonstrations. They recommend personalized device, service, and accessory solutions; guide customers through purchases with thoughtful questions and informative answers; and address service and sales needs with patience, honesty, and empathy. They also learn digital tools, systems, and processes that support customer interactions, device and account reviews, and troubleshooting.

Associates work with peers, store leaders, and colleagues across business and customer service channels to resolve issues, provide a seamless customer experience, identify small-business leads, and contribute to shared store success. The employer offers full-time or part-time availability, with full-time employees eligible for health benefits.

Requirements

• At least 18 years of age.
• High school degree or GED.
• Ability to stand for long periods of time.
• Ability to lift objects weighing up to 25 pounds.
• Reliable transportation.
• Availability for either full-time (40 hours) or part-time (20 or more hours) work.
• Six months of customer service and/or sales experience.

Nice To Haves

• Retail environment experience is preferred.
• Strong desire to learn and master customer advocacy skills and build meaningful customer connections.
• Competitive drive and confidence to succeed in a fast-paced sales environment.
• Willingness to learn and share best practices with peers and store leaders.
• Ability to balance customer experience and performance goals.

Responsibilities

• Provide customer service and help create a best-in-class customer experience that builds customer loyalty.
• Help customers resume their shopping journey, whether it began online, through Customer Care, or in-store.
• Explore individual customer needs and provide hands-on demonstrations of in-store technology.
• Recommend personalized device, service, accessory, and Internet of Things solutions through side-by-side selling.
• Guide customers through purchases by asking thoughtful questions, giving informative answers, and sharing expertise.
• Address customer service and sales needs with patience, honesty, and empathy.
• Use digital tools to demonstrate network coverage, plans and services, and device and account inspection, review, and troubleshooting.
• Complete training on the in-store experience, skills, processes, systems, and reference resources.
• Partner with colleagues across channels to resolve issues and create a seamless customer experience.
• Identify and hand off small-business leads.
• Build strong peer relationships and contribute to shared company success.

Benefits

• Employee Stock Ownership Program (ESOP).
• Competitive hourly pay.
• Uncapped commission earnings.
• Automatic raises when reaching attainable milestones.
• Career advancement opportunities.
• Discounted T-Mobile cell phone plan.
• Health benefits for full-time employees.
• Monthly sales incentive programs, contests, and rewards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED