Retail Sales Associate - Golf Clubs

PGA Tour • Louisville, KY

2d

About The Position

PGA TOUR Superstore is seeking an enthusiastic, self-motivated, flexible team player who is passionate about helping customers and supporting the business. The company is part of the Arthur M. Blank Family of Businesses and aims to foster a family culture centered on inspiring people through golf and tennis.

Reporting to the Sales and Service Manager, the Hard Goods Associate engages customers in the Hard Goods areas, including Simulators, Putting Green, Club Repair, and Accessories, to drive sales and enhance the customer experience. The role also assists with front-end operations such as returns, exchanges, and promotions, and helps maintain merchandise presentation, equipment, and a clean, operational environment. The associate demonstrates product knowledge, assists with golf club fittings, and collaborates with team members to provide exceptional customer service.

The position requires flexible availability, including nights, weekends, and holidays. Associates must be able to stand for extended periods, climb ladders, move throughout the store, and lift a 30 lb. box overhead. The job description notes that duties and responsibilities may change, and that benefits and perks are available to eligible associates.

Requirements

• Strong listening and interpersonal skills.
• Good verbal and written communication skills, including the ability to communicate cross-functionally.
• Basic computer skills and working knowledge of Microsoft Office Suite.
• Ability to organize multiple priorities to meet deadlines and objectives.
• High school diploma or equivalent.
• Ability to stand for extended periods, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.
• Flexible availability, including nights, weekends, and holidays.
• Ability to quickly learn business acumen with appropriate training.
• Strong self-accountability and a proactive drive for results.

Nice To Haves

• Retail sales, customer service, or similar experience.

Responsibilities

• Engage customers and provide world-class service by applying PGATSS service behaviors.
• Build lasting customer relationships.
• Seek out and engage customers throughout the Hard Goods areas, including Simulators, Putting Green, Club Repair, and Accessories.
• Maintain working knowledge of front-end operations, including returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, and coupons, and assist as needed.
• Help maintain merchandise stock and visual presentation in the Hard Goods areas to support sales and customer experience.
• Ensure Hard Goods areas, equipment, and supplies are maintained and operational.
• Keep the Hard Goods area clean and professionally presented.
• Explain golf club features, benefits, and differences to customers using product knowledge.
• Perform customer fittings using PGA TOUR Superstore-trained fitting techniques.
• Demonstrate ethical conduct, safety, and compliance across departments.
• Assist customers with club fitting, including selecting shafts, grips, and specifications for optimal performance.
• Stay informed about merchandising promotions and marketing events using bulletins on The Links, and maintain merchandising presence throughout each promotion.
• Promote, inform customers about, and educate them on products and services.
• Provide the Sales and Service Manager with feedback on operational and merchandising opportunities.

Benefits

• Medical, dental, and vision coverage beginning on day one for eligible full-time associates.
• Company-matching 401(k) retirement plan.
• Vacation time.
• Associate merchandise discount.
• Performance-based bonus opportunities for eligible full-time and part-time associates.
• 100% reimbursement of annual membership dues for eligible members of the PGA of America, LPGA, and United States Golf Teachers Federation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED