Retail Sales Associate - Golf Clubs

PGA Tour•Norwalk, CT

20d

About The Position

A Hard Goods Associate engages Customers in the Hard Goods areas, including Simulators, Putting Green, Club Repair, and Accessories, to drive sales and enhance the Customer experience. The role includes supporting front-end operations such as returns, exchanges, and promotions; maintaining merchandise presentation and operational equipment; demonstrating golf-club product knowledge; and assisting with club fittings. The Associate provides exceptional Customer service, collaborates with team members, and helps keep the store environment clean and professional. The position reports to the Sales and Service Manager. Associates are expected to maintain flexible availability, including nights, weekends, and holidays. The role requires standing for extended periods, climbing ladders, moving throughout the store, and lifting a 30 lb. box overhead.

Requirements

Strong listening and interpersonal skills.
Good verbal and written communication skills, including the ability to communicate cross-functionally.
Basic computer skills and working knowledge of Microsoft Office Suite.
Ability to organize multiple priorities to meet deadlines and objectives.
High school diploma or equivalent.
Ability to stand for extended periods, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.
Flexible availability, including nights, weekends, and holidays.
Ability to learn business acumen with appropriate training.
Strong self-accountability and a proactive drive for results.

Nice To Haves

Retail sales, customer service, or similar experience preferred.

Responsibilities

Engage Customers throughout the Hard Goods areas and provide world-class service using PGATSS service behaviors.
Build lasting Customer relationships.
Maintain working knowledge of front-end operations, including returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, and coupons, and assist when needed.
Maintain merchandise presentation in the Simulators, Putting Green, and Accessories areas at a high stock and visual standard.
Ensure Hard Goods areas, equipment, and supplies are maintained and operational.
Keep the Hard Goods area clean and professionally presented.
Explain golf-club features, benefits, and differences to Customers using product knowledge.
Perform customer fittings according to PGA TOUR Superstore-trained fitting techniques.
Assist Customers with club fitting, including selecting shafts, grips, and specifications.
Promote ethical conduct, safety, and compliance across departments.
Stay informed about merchandising promotions and marketing events and maintain merchandising presence throughout promotions using bulletins on The Links.
Inform, educate, and promote the company’s products and services to Customers.
Provide the Sales and Service Manager with feedback on operational and merchandising opportunities.