Retail Sales Associate - Golf Clubs

PGA Tour • Irvine, CA

7d

About The Position

PGA TOUR Superstore is hiring a Retail Sales Associate for its Hard Goods areas, including Simulators, Putting Green, Club Repair, and Accessories. Reporting to the Sales and Service Manager, the Associate engages Customers, provides service, and supports sales and an excellent Customer experience. The role includes assisting with front-end operations such as returns, exchanges, and promotions; maintaining merchandise presentation and operational equipment; demonstrating golf-club product knowledge; and assisting with customer fittings. Associates collaborate with team members and maintain a clean, professional environment.

Requirements

• Strong listening and interpersonal skills.
• Good verbal and written communication skills, including the ability to communicate cross-functionally.
• Basic computer skills and working knowledge of Microsoft Office Suite.
• Ability to organize multiple priorities to meet deadlines and objectives.
• High school diploma or equivalent.
• Ability to stand for extended periods, climb ladders, move throughout the store, and lift a 30 lb. box overhead.
• Flexible availability, including nights, weekends, and holidays.
• Ability to learn business acumen with appropriate training.
• Strong self-accountability and a proactive drive for results.

Nice To Haves

• Retail sales, customer service, or similar experience.

Responsibilities

• Engage Customers throughout the Hard Goods areas and provide service using PGATSS Service behaviors.
• Build lasting relationships with Customers.
• Maintain working knowledge of front-end operations, including returns, exchanges, gift cards, lesson redemptions, loyalty awards, discounts, promotions, and coupons, and assist as needed.
• Maintain merchandise stock and visual presentation in the Hard Goods areas.
• Keep Hard Goods areas, equipment, and supplies clean, operational, and professionally presented.
• Explain golf-club features, benefits, and differences to Customers.
• Perform customer fittings using PGA TOUR Superstore trained fitting techniques.
• Assist Customers with club fitting, including shaft, grip, and specification selection.
• Follow ethical conduct, safety, and compliance practices across departments.
• Stay informed about merchandising promotions and marketing events and maintain merchandising presence throughout promotions.
• Inform, educate, and promote Customers on products and services.
• Provide the Sales and Service Manager with feedback on operational and merchandising opportunities.

Benefits

• Medical, dental, and vision coverage beginning on day one for eligible full-time associates.
• Company-matching 401(k) retirement plan.
• Vacation time.
• Associate merchandise discount.
• Performance-based bonus opportunities for eligible full-time and part-time associates.
• 100% reimbursement of annual membership dues for eligible members of the PGA of America, LPGA, and United States Golf Teachers Federation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED