T-Mobile Retail Sales Associate FARMINGTON | E Main St

Arch Telecom•Farmington, NM

1d•Onsite

About The Position

Arch Telecom is a national wireless preferred retailer with more than 200 stores across the U.S. Its Mobile Associates are part of a retail team that represents the brand, creates enthusiasm for its products and services, and puts customer needs first. This is a learning role: associates build the skills and expertise required for a promotion to Mobile Expert after completing training. The associate helps customers find personalized device, plan, accessory, and Internet of Things solutions. They provide hands-on demonstrations, guide customers through purchases, use digital tools to explain coverage and services, and help with device and account reviews and troubleshooting. They also work with colleagues across sales, business, and customer service to resolve issues and provide a seamless customer experience. The role is available with full-time (40 hours) or part-time (20+ hours) availability. Arch Telecom welcomes employees with diverse perspectives, backgrounds, and experiences.

Requirements

At least 18 years of age.
High school degree or GED.
Six months of customer service and/or sales experience; retail experience preferred.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25 pounds.
Reliable transportation.
Availability for either full-time (40 hours) or part-time (20+ hours) work.
Desire to learn and master customer advocacy skills and build meaningful customer connections.
Competitive drive and confidence in a fast-paced sales environment.
Willingness to work alongside peers and store leaders, learn and share best practices, serve customers, and resolve issues.
Ability to balance customer experience and performance goals.

Nice To Haves

Retail environment experience.

Responsibilities

Help customers continue their shopping journey across online, customer care, and in-store channels.
Explore customers’ needs and demonstrate current technology in store.
Recommend personalized device and service solutions, including accessories and Internet of Things devices.
Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing product expertise.
Address service and sales needs with patience, honesty, and empathy.
Use digital tools to demonstrate network coverage, plans and services, and device and account inspection, review, and troubleshooting.
Complete training on the in-store experience, new skills and processes, systems, and reference resources.
Partner with employees across channels to resolve issues and deliver a seamless customer experience.
Identify and hand off small-business leads.
Build strong peer relationships and contribute to shared accountability for company success.
Provide a first-class customer experience while working with peers and store leaders.