Retail Sales Associate - Golf Clubs

PGA Tour Superstore • Columbus, OH

1d • $15 - $17

About The Position

At PGA TOUR Superstore, the Retail Sales Associate is a self-motivated, flexible team player who helps serve customers and support the growth of the business. The role is part of an organization focused on inspiring people through golf and tennis and fostering a family culture for associates.

Reporting to the Sales and Service Manager, the Hard Goods Associate engages customers in the Hard Goods areas—including Simulators, Putting Green, Club Repair, and Accessories—to drive sales and enhance the customer experience. The role includes supporting front-end operations such as returns, exchanges, and promotions; maintaining merchandise presentation and operational areas; demonstrating golf-club product knowledge; and assisting with customer fittings. Exceptional customer service, ethical conduct, safety, compliance, and collaboration with team members are important to success.

The position requires flexible availability, including nights, weekends, and holidays. Associates must be able to stand for extended periods, climb ladders, move throughout the store, and lift a 30-pound box overhead. Duties and responsibilities may change with or without notice.

Requirements

• High school diploma or equivalent.
• Strong listening and interpersonal skills.
• Good verbal and written communication skills, including the ability to communicate cross-functionally.
• Basic computer skills and working knowledge of Microsoft Office Suite.
• Ability to organize multiple priorities to meet deadlines and objectives.
• Ability to maintain flexible availability, including nights, weekends, and holidays.
• Ability to stand for extended periods, climb up and down a ladder, move throughout the store, and lift a 30-pound box overhead.
• Ability to learn business acumen with appropriate training.
• Strong self-accountability and a proactive drive for results.

Nice To Haves

• Retail sales, customer service, or similar experience is preferred.

Responsibilities

• Engage customers throughout the Hard Goods areas and provide world-class service that builds lasting relationships.
• Maintain working knowledge of front-end operations, including returns, exchanges, gift cards, lesson redemptions, loyalty awards, discounts, promotions, and coupons, and assist with these operations as needed.
• Maintain merchandise presence and visual presentation in the Simulators, Putting Green, and Accessories areas.
• Ensure Hard Goods areas, equipment, and supplies are maintained and operational, and keep the area clean and professional.
• Demonstrate product knowledge of golf clubs and explain their features, benefits, and differences to customers.
• Perform customer fittings using PGA TOUR Superstore-trained fitting techniques.
• Assist customers with club fitting, including selecting shafts, grips, and specifications for optimal performance.
• Demonstrate ethical conduct and promote safety and compliance across departments.
• Stay informed about merchandising promotions and marketing events and maintain merchandising presence throughout each promotion.
• Inform, educate, and promote customers on available products and services.
• Provide the Sales and Service Manager with feedback on operational and merchandising opportunities.

Benefits

• Medical, dental, and vision coverage beginning on day one for eligible full-time associates.
• Company-matching 401(k) retirement plan.
• Vacation time.
• Associate merchandise discount.
• Performance-based bonus opportunities for eligible full-time and part-time associates.
• Full reimbursement of annual membership dues for eligible members of the PGA of America, LPGA, and United States Golf Teachers Federation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED