Retail Sales Associate, Key Holder

DXL • Valley Stream, NY

1d • Onsite

About The Position

DXL Group is seeking a self-driven, results-oriented Retail Sales Associate, Key Holder who is passionate about customer service and coaching team members in a fast-paced environment. The role focuses on building long-term relationships with guests and providing an experience that stands out from other retailers. The associate welcomes guests, learns about their needs and preferences, shares product knowledge across a broad range of apparel, and helps develop a customer-focused sales team through coaching and training.

DXL promotes from within, operates free-standing stores that close at 7 p.m., and makes the entire team eligible for quarterly bonuses. The expected pay range is $18.00 to $22.35 per hour, depending on experience. Compensation includes an hourly base wage and potential commission of 1.5% to 6% based on individual sales performance after meeting a weekly sales base, if applicable. Associates are also eligible for a quarterly bonus based on overall store sales. DXL is committed to Diversity, Equity, and Belonging and provides equal employment opportunities without discrimination or harassment.

Requirements

• High school diploma or equivalent.
• Demonstrated superior customer service techniques and experience with problem and complaint resolution.
• Ability to lift up to 10 lbs. and move up to 50 lbs.

Nice To Haves

• A college or university degree is helpful but not required.

Responsibilities

• Welcome each guest and spend quality time asking questions to learn about their needs, preferences, and lifestyle.
• Serve as a product knowledge expert and sell and market a broad range of apparel, including private labels, name brands, and tailored clothing.
• Help build a customer-focused sales team by providing ongoing coaching and training in selling skills, behaviors, and operational procedures.

Benefits

• Quarterly bonuses for the entire team, based on overall store sales.
• Potential commission of 1.5% to 6% based on individual sales performance after meeting a weekly sales base, if applicable.
• Opportunities for development and promotion from within.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED