Retail Sales Assistant, Jewelry

Brilliant Earth•San Francisco, CA

22h•Onsite

About The Position

Retail Sales Assistants, also referred to as Jewelry Stylists, provide exceptional in-person and online experiences for Brilliant Earth customers. They help customers find jewelry that suits them, guide purchasing decisions across settings, diamonds, gemstones, and fine jewelry, and create personalized experiences while meeting individual and team sales targets. The role involves managing a high volume of sales leads, assisting customers through live chat and phone, and supporting post-sale appointments and inquiries. The position also supports showroom operations by maintaining its luxury appearance, cleanliness, organization, and product merchandising; coordinating facilities maintenance; handling product shipments and inventory reconciliation; enforcing waiting-room policies and product security; and opening or closing the showroom and waiting area. It is an in-person role at the San Francisco location and requires a full-time schedule that includes weekend days. The targeted compensation budget is $22–$24 per hour, subject to adjustment at the company's discretion.

Requirements

A strong commitment to providing customers with an excellent experience and going above and beyond to help them.
Motivation to exceed sales targets and goals.
Attention to detail and an appreciation for process in a fast-moving work environment.
Clear, concise communication with customers and teammates in person, by email, and through chat.
A collaborative, team-oriented approach.
Ability to work a full-time schedule that includes weekend days.

Responsibilities

Use sales strategies and problem-solving techniques to guide customers through purchasing decisions, including ring settings and diamond options.
Greet, check in, and assist customers through the purchasing process, creating memorable one-on-one experiences consistent with the luxury brand.
Guide customers toward purchases and create personalized customer experiences.
Manage a high volume of incoming sales leads to meet individual and team goals and revenue targets.
Respond to online customer inquiries and provide sales assistance through live chat and phone calls.
Develop and demonstrate product knowledge about diamonds, gemstones, and fine jewelry.
Conduct post-sale appointments for pickups, exchanges, resizing, and other customer inquiries.
Call customers to confirm showroom appointments and answer pre-appointment questions.
Review customer feedback surveys and online reviews, collaborating with leaders to improve the customer experience and sales performance.
Use the ERP system to manage tasks and communicate across functions.
Act as a brand advocate by sharing the company's mission to create a more sustainable, transparent, and compassionate jewelry industry.
Maintain the luxury showroom's appearance, cleanliness, and organization, including implementing product merchandising guidelines.
Coordinate facilities maintenance projects for the location, troubleshoot issues, and perform minor repairs as needed.
Send and receive products from the distribution center, customers, and external vendors; reconcile inventory in the computer system and maintain organization.
Enforce waiting-room policies to support a safe and pleasant guest experience and ensure product security.
Open and/or close the showroom and waiting area.

Benefits

Excellent training program and opportunities for career growth.
Regular one-on-one meetings with a manager, training opportunities, and an annual 360 review process.
Consistent weekly hours and two consecutive days off.
Lifestyle Spending Account reimbursements for eligible wellness expenses.
Company-sponsored continued education and tuition reimbursement for role-specific training.
Employee jewelry discounts.
Sales incentive programs.
Access to mental health resources and an Employee Assistance Program with 24/7 counseling access.
Giving-back programs and volunteer opportunities.
Medical, dental, and vision plans, including a $0 monthly premium employee health insurance option and employer HSA contributions.
401(k) match.
Three weeks of PTO accrued in the first year.
Paid parental leave.
Employer-paid disability and life insurance.
Pre-tax commuter benefits.