Retail Sales Assistant, Jewelry
About The Position
Brilliant Earth is hiring a Jewelry Stylist to provide an exceptional experience for customers at its Nolita, New York showroom. The role assists customers in selecting luxury jewelry and aims to meet and exceed individual and team sales targets through personalized, one-on-one service. Stylists develop product knowledge, help customers navigate jewelry purchases, respond to online inquiries, and provide support after a sale. The role also includes showroom upkeep, product and inventory coordination, facilities support, and opening or closing duties. This is an in-person position with a full-time schedule that includes weekend days.
Requirements
- Able to work a full-time schedule that includes weekend days.
- Strong customer-service orientation and a commitment to providing excellent customer experiences.
- Motivation to exceed sales goals and targets.
- Attention to detail and comfort with processes in a fast-moving work environment.
- Clear and concise communication with customers and teammates in person, by email, and by chat.
- Collaborative, team-oriented approach.
Responsibilities
- Use sales strategies and problem-solving to guide customers through purchasing decisions, including ring settings and diamond options.
- Greet, check in, and assist customers throughout the purchasing process, providing personalized service consistent with the luxury brand.
- Guide customers toward purchases and create memorable customer experiences.
- Manage incoming sales leads to meet individual and team goals and revenue targets.
- Respond to online inquiries and provide sales assistance through live chat and phone calls.
- Develop and demonstrate knowledge of diamonds, gemstones, and fine jewelry.
- Conduct post-sale appointments for pickups, exchanges, resizing, and other customer inquiries.
- Call customers to confirm showroom appointments and answer questions before their visits.
- Review customer feedback surveys and online reviews, collaborating with leaders to improve customer experience and sales performance.
- Use the ERP system to manage tasks and communicate cross-functionally.
- Act as a brand advocate by sharing the company’s mission to create a more sustainable, transparent, and compassionate jewelry industry.
- Maintain the showroom’s appearance, cleanliness, and organization, including following new-product merchandising guidelines.
- Coordinate facilities maintenance projects for the location, troubleshoot issues, and perform minor repairs as needed.
- Send and receive products from the distribution center, customers, and external vendors; reconcile inventory in the computer system and maintain organization.
- Enforce waiting-room policies to support a safe, pleasant guest experience and product security.
- Open and/or close the showroom and waiting area.
Benefits
- Excellent training program and opportunities for career growth.
- Consistent weekly hours and two consecutive days off.
- Lifestyle Spending Account reimbursements for eligible wellness expenses.
- Company-sponsored learning and tuition reimbursement for role-specific training.
- Employee discount on jewelry.
- Sales incentive programs.
- Access to mental health resources and an Employee Assistance Program with 24/7 counseling access.
- Giving-back programs and volunteer opportunities.
- Medical, dental, and vision plans, with employer HSA contributions.
- 401(k) match.
- Three weeks of PTO accrued in the first year.
- Paid parental leave.
- Employer-paid disability and life insurance.
- Pre-tax commuter benefits.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
