Retail Sales Assistant, Jewelry

Brilliant Earth•Santa Monica, CA

3d•Onsite

About The Position

Brilliant Earth is seeking a Retail Sales Assistant (Jewelry Stylist) to provide an exceptional in-person experience for customers at its Santa Monica showroom. The role assists customers in finding jewelry from the company's luxury product line, creates personalized experiences, and works to meet and exceed individual and team sales targets. The position combines customer-facing sales and service with showroom coordination, inventory handling, and facility upkeep. The schedule is full-time, includes weekend days, and has consistent weekly hours with two consecutive days off.

Requirements

A strong customer-service orientation and willingness to go above and beyond for customers.
Motivation to exceed sales goals and targets.
Attention to detail and an appreciation for process in a fast-moving work environment.
Clear, concise communication with customers and teammates in person, by email, and by chat.
A collaborative, team-oriented approach.

Responsibilities

Use sales strategies and problem-solving techniques to guide customers through purchasing decisions, including ring settings and diamond options.
Greet, check in, and assist customers throughout the purchasing process, creating personalized experiences consistent with the luxury brand.
Guide customers toward purchases and deliver memorable, individualized service.
Manage a high volume of incoming sales leads to achieve individual and team goals and revenue targets.
Respond to online customer inquiries and provide sales assistance through live chat and phone calls.
Develop and demonstrate knowledge of diamonds, gemstones, and fine jewelry.
Conduct post-sale appointments for customer pick-ups, exchanges, resizing, and other inquiries.
Call customers to confirm showroom appointments and answer questions before their appointments.
Review customer feedback surveys and online reviews, working with leaders to improve customer experience and sales performance.
Use the ERP system to manage tasks and communicate cross-functionally.
Represent the brand and share its mission of creating a more sustainable, transparent, and compassionate jewelry industry.
Maintain the luxury showroom's appearance, cleanliness, and organization, including following new product merchandising guidelines.
Act as liaison for facility maintenance projects, troubleshoot issues, and perform minor repairs as needed.
Send and receive products from the distribution center, customers, and external vendors; reconcile inventory in the computer system and maintain organization.
Enforce waiting-room policies to maintain a safe, pleasant experience and ensure product security.
Open and/or close the showroom and waiting area.

Benefits

Training program and career growth opportunities, including regular one-on-ones, training opportunities, and an annual 360 review process.
Consistent weekly hours and two consecutive days off.
Lifestyle Spending Account reimbursements for eligible wellness expenses.
Company-sponsored continued education and tuition reimbursement for role-specific training.
Employee discount on jewelry.
Sales incentive programs.
Access to mental health resources and an Employee Assistance Program with 24/7 counseling access.
Giving-back programs and volunteer opportunities.
Medical, dental, and vision insurance, including a $0 monthly premium employee health insurance option and employer HSA contributions.
401(k) match.
Accrual of three weeks of paid time off in the first year.
Paid parental leave.
Employer-paid disability and life insurance.
Pre-tax commuter benefits.