Retail Sales Assistant, Jewelry

Brilliant Earth•Scottsdale, AZ

7h•Onsite

About The Position

Brilliant Earth is seeking a Retail Sales Assistant, Jewelry, to provide an exceptional customer experience at its Scottsdale showroom. The role assists customers in selecting jewelry from the company’s luxury product line, meets and exceeds individual and team sales goals, and creates personalized experiences for customers. The position is in person and calls for a full-time schedule that includes weekend days. In addition to sales and customer service, the role supports showroom coordination and maintenance. This includes keeping the showroom clean, organized, and merchandised; handling product shipments and inventory records; supporting facilities needs; maintaining guest safety and product security; and opening or closing the showroom and waiting area. Brilliant Earth offers training and career-growth opportunities, consistent weekly hours with two consecutive days off, and a benefits package. The company describes its mission as cultivating a more transparent, sustainable, compassionate, and inclusive jewelry industry.

Requirements

Able to work a full-time schedule that includes weekend days.
Customer-focused, with a commitment to providing an excellent experience.
Motivated to exceed sales targets and goals.
Strong attention to detail and an ability to work in a fast-moving environment.
Clear, concise communication with customers and teammates in person, by email, and by chat.
Collaborative, team-oriented approach.

Responsibilities

Use sales strategies and problem-solving to help customers make purchasing decisions, including selecting ring settings and diamond options.
Greet, check in, and assist customers throughout the purchasing process, providing personalized service that reflects the luxury brand.
Guide customers toward purchases and create memorable customer experiences.
Manage incoming sales leads and work toward individual and team goals and revenue targets.
Respond to online inquiries and assist customers through live chat and phone calls.
Develop and demonstrate knowledge of diamonds, gemstones, and fine jewelry.
Conduct post-sale appointments for pickups, exchanges, resizing, and other customer inquiries.
Call customers to confirm showroom appointments and answer questions before their visits.
Review customer feedback surveys and online reviews and work with leaders to improve customer experience and sales performance.
Use the ERP system to manage tasks and communicate across functions.
Represent the company’s mission of creating a more sustainable, transparent, and compassionate jewelry industry.
Maintain the luxury showroom’s appearance, cleanliness, organization, and product merchandising.
Coordinate facilities maintenance projects, troubleshoot issues, and perform minor repairs as needed.
Send and receive products from the distribution center, customers, and external vendors; reconcile inventory in the computer system and maintain organization.
Enforce waiting-room policies to support a safe and pleasant guest experience and protect product security.
Open and/or close the showroom and waiting area.

Benefits

Training program and opportunities for career growth.
Consistent weekly hours and two consecutive days off.
Lifestyle Spending Account reimbursements for eligible wellness expenses.
Company-sponsored learning and access to tuition reimbursement for role-specific training.
Employee discount on jewelry.
Sales incentive programs.
Access to mental health resources and an Employee Assistance Program with 24/7 counseling access.
Medical, dental, and vision plans, with employer HSA contributions.
401(k) match.
Three weeks of PTO accrued in the first year.
Paid parental leave.
Employer-paid disability and life insurance.
Pre-tax commuter benefits.
Giving-back programs and volunteer opportunities.