Retail Sales Assistant, Jewelry

Brilliant Earth•New York, NY

1d•$22 - $24•Onsite

About The Position

Brilliant Earth is hiring a Retail Sales Assistant, also described as a Jewelry Stylist, to provide an exceptional customer experience at its Flatiron showroom in New York City. The role helps customers select jewelry from the company’s luxury product line and meet or exceed individual and team sales targets while creating personalized experiences for important life moments. The position is in person and is intended for a full-time schedule that includes weekend days. Responsibilities span sales and customer service as well as showroom coordination and maintenance. The stylist assists customers in person and through online inquiries, live chat, and phone; builds product knowledge about diamonds, gemstones, and fine jewelry; manages sales leads and appointments; and uses an ERP system to coordinate tasks and communication. The role also maintains showroom appearance, handles product shipments and inventory reconciliation, supports facilities upkeep, helps enforce guest and product-security policies, and opens or closes the showroom and waiting area.

Requirements

A strong customer-service orientation and willingness to go above and beyond for customers.
Motivation to exceed sales goals and targets.
Attention to detail and a passion for process in a fast-moving work environment.
Clear and concise communication with customers and teammates in person, by email, and by chat.
A collaborative, team-oriented approach.
Availability for a full-time schedule that includes weekend days.

Responsibilities

Use sales strategies and problem-solving to guide customers through purchasing decisions, including ring settings and diamond options.
Greet, check in, and assist customers throughout the purchasing process, creating a personalized luxury-brand experience.
Guide customers toward purchases and create memorable experiences.
Manage a high volume of incoming sales leads to meet individual and team goals and revenue targets.
Respond to online customer inquiries and provide sales assistance through live chat and phone calls.
Develop and demonstrate product knowledge about diamonds, gemstones, and fine jewelry.
Conduct post-sale appointments for pickups, exchanges, resizing, and other customer inquiries.
Call customers to confirm showroom appointments and answer pre-appointment questions.
Review customer feedback surveys and online reviews and work with leaders to improve customer experience and sales performance.
Use the ERP system to manage tasks and communicate cross-functionally.
Act as a brand advocate by sharing the company’s mission of creating a more sustainable, transparent, and compassionate jewelry industry.
Maintain the luxury showroom’s appearance, cleanliness, and organization, including following new product merchandising guidelines.
Serve as the liaison for facilities maintenance projects, troubleshoot issues, and perform minor repairs as needed.
Send and receive products from the distribution center, customers, and external vendors; reconcile inventory in the computer system and maintain organization.
Enforce waiting-room policies to support a safe and pleasant guest experience and ensure product security.
Open and/or close the showroom and waiting area.

Benefits

Excellent training program and opportunities for career growth.
Consistent weekly hours and two consecutive days off.
Lifestyle Spending Account reimbursements for eligible wellness expenses.
Company-sponsored continued education and tuition reimbursement for role-specific training.
Employee discount on jewelry.
Sales incentive programs.
Access to mental health resources and an Employee Assistance Program with 24/7 counseling access.
Giving-back programs and volunteer opportunities.
Medical, dental, and vision insurance, including a $0 monthly premium employee health insurance option and employer HSA contributions.
401(k) match.
Three weeks of accrued paid time off in the first year.
Paid parental leave.
Employer-paid disability and life insurance.
Pre-tax commuter benefits.