Retail Sales Assistant, Jewelry

Brilliant Earth•Charlotte, NC

1d•$17 - $19•Onsite

About The Position

Retail Sales Assistants, also referred to as Jewelry Stylists, provide an exceptional experience for Brilliant Earth customers by helping them find jewelry that suits them from the company’s luxury product line. They create personalized customer experiences, share customers’ important life moments, and meet or exceed sales targets in a fast-paced environment. The role is in person at the Charlotte, North Carolina location and is intended for a full-time schedule that includes weekend days. The position combines sales and customer service with showroom coordination and maintenance. Stylists assist customers with purchasing decisions, including ring settings and diamond options; respond to sales leads and online inquiries; develop product knowledge; and support customers after a sale. They also maintain the showroom, coordinate product and inventory, support facilities needs, enforce waiting-room policies, and open or close the showroom and waiting area.

Requirements

Passion for providing exceptional customer service and going above and beyond for customers.
Drive to exceed sales goals and targets.
Attention to detail and an appreciation for process in a fast-moving work environment.
Clear and concise communication with customers and teammates in person, by email, and by chat.
Collaborative, team-oriented approach.
Ability to work a full-time schedule that includes weekend days.

Responsibilities

Use sales strategies and problem-solving techniques to guide customers through purchasing decisions, including ring settings and diamond options.
Greet, check in, and assist customers throughout the purchasing process, delivering a personalized experience consistent with the luxury brand.
Guide customers toward purchases and create memorable, personalized experiences.
Manage incoming sales leads to meet individual and team goals and revenue targets.
Respond to online customer inquiries and provide sales assistance through live chat and phone calls.
Develop and demonstrate knowledge of diamonds, gemstones, and fine jewelry.
Conduct post-sale appointments for customer pickups, exchanges, resizing, and other inquiries.
Call customers to confirm showroom appointments and answer questions before appointments.
Review customer feedback surveys and online reviews and work with leaders to improve customer experience and sales performance.
Use the ERP system to manage tasks and communicate cross-functionally.
Act as a brand advocate by sharing the company’s mission of creating a more sustainable, transparent, and compassionate jewelry industry.
Maintain the showroom’s luxury appearance, cleanliness, and organization, including following new-product merchandising guidelines.
Liaise on facilities maintenance projects for the location, troubleshoot issues, and perform minor repairs as needed.
Send and receive products from the distribution center, customers, and external vendors; reconcile inventory in the computer system and keep inventory organized.
Enforce waiting-room policies to maintain a safe and pleasant experience and ensure product security.
Open and/or close the showroom and waiting area.

Benefits

Excellent training program and opportunities for career growth.
Consistent weekly hours and two consecutive days off.
Lifestyle Spending Account reimbursements for eligible wellness expenses, including gym memberships, massage, and counseling.
Company-sponsored learning in leadership, professional skills, and diversity and inclusion; tuition reimbursement for role-specific training.
Employee discount on jewelry.
Sales incentive programs.
Access to mental health resources, self-care apps, seminars, and a 24/7 Employee Assistance Program counseling service.
Giving-back programs and volunteer opportunities.
Medical, dental, and vision insurance plans, including a $0 monthly premium employee health insurance option and employer HSA contributions.
401(k) match.
Three weeks of accrued paid time off in the first year.
Paid parental leave.
Employer-paid disability and life insurance.
Pre-tax commuter benefits.