Retail Sales Assistant, Jewelry

Brilliant Earth•Santa Monica, CA

2d•Onsite

About The Position

Brilliant Earth is hiring a Retail Sales Assistant, Jewelry (Jewelry Stylist) for its Santa Monica showroom. Jewelry Stylists provide an exceptional experience for customers, helping them find a suitable match from the luxury product line while meeting and exceeding sales targets. The role combines personalized, one-on-one sales and service with showroom coordination, inventory handling, and upkeep. It is an in-person position with a full-time schedule that includes weekend days. The targeted compensation budget is $20 per hour and may be adjusted at the company's discretion. The position involves guiding customers through jewelry purchasing decisions, including ring settings and diamond options, and supporting them through online inquiries, live chat, phone calls, appointments, and post-sale needs. Stylists develop product knowledge, manage sales leads and targets, and use the company's ERP system to organize tasks and communicate across teams. They also help maintain the showroom and waiting area, coordinate facilities needs, handle product shipments and inventory reconciliation, enforce guest and product-security policies, and open or close the showroom. Brilliant Earth describes itself as a mission-minded company working toward a more transparent, sustainable, compassionate, and inclusive jewelry industry. The company offers training and career-growth opportunities, along with a range of employee benefits and programs.

Requirements

Able to work a full-time schedule that includes weekend days.
Strong customer-service orientation and willingness to go above and beyond for customers.
Motivation to exceed sales targets.
Attention to detail and an appreciation for process in a fast-moving work environment.
Clear and concise communication with customers and teammates in person, by email, and by chat.
Collaborative, team-oriented approach.

Responsibilities

Use sales strategies and problem-solving techniques to guide customers through purchasing decisions, including ring settings and diamond options.
Greet, check in, and assist customers throughout the purchasing process, creating personalized experiences that reflect the luxury brand.
Guide customers toward purchases and create memorable customer experiences.
Manage incoming sales leads to achieve individual and team goals and revenue targets.
Respond to online customer inquiries and provide sales assistance through live chat and phone calls.
Develop and demonstrate knowledge of diamonds, gemstones, and fine jewelry.
Conduct post-sale appointments for pickups, exchanges, resizing, and other customer inquiries.
Call customers to confirm showroom appointments and answer questions before appointments.
Review customer feedback and online reviews, working with leaders to improve customer experience and sales performance.
Use the ERP system to manage tasks and communicate across functions.
Act as a brand advocate by sharing the company's mission.
Maintain the showroom's appearance, cleanliness, and organization, including following product merchandising guidelines.
Serve as the facilities-maintenance liaison for the location, troubleshoot issues, and perform minor repairs as needed.
Send and receive products from the distribution center, customers, and external vendors; reconcile inventory in the computer system and maintain organization.
Enforce waiting-room policies to support a safe and pleasant guest experience and ensure product security.
Open and/or close the showroom and waiting area.

Benefits

Excellent training program and career-growth opportunities.
Regular one-on-one meetings with a manager, training opportunities, and an annual 360 review process.
Consistent weekly hours and two consecutive days off.
Lifestyle Spending Account reimbursements for eligible wellness expenses, such as gym memberships, massage, and counseling.
Company-sponsored learning in leadership, professional skills, and diversity and inclusion; tuition reimbursement for role-specific training.
Employee discount on jewelry.
Sales incentive programs.
Access to mental-health resources, including self-care apps, seminars, and 24/7 counseling through the Employee Assistance program.
Giving-back programs and volunteer opportunities.
Medical, dental, and vision plans, including a $0 monthly-premium employee health insurance option and employer HSA contributions; coverage begins on the first day of the second month.
401(k) match.
Three weeks of PTO accrued in the first year.
Paid parental leave.
Employer-paid disability and life insurance.
Pre-tax commuter benefits.