Retail Sales Assistant, Jewelry

Brilliant Earth•Scottsdale, AZ

1d•$17 - $19•Onsite

About The Position

Retail Sales Assistants, also referred to as Jewelry Stylists, provide an exceptional in-person experience for Brilliant Earth customers at the Scottsdale, Arizona location. They help customers select jewelry from the luxury product line, guide purchasing decisions, and meet individual and team sales targets while creating personalized experiences. The role includes assisting customers in person and through online inquiries, live chat, and phone calls, as well as helping customers with post-sale needs. The position also supports showroom operations, including maintaining the luxury showroom, coordinating facilities maintenance, handling product shipments and inventory records, enforcing waiting-room policies, and opening or closing the showroom and waiting area. The position is full-time, in-person, and includes weekend days. The targeted compensation budget is $17–$19 per hour.

Requirements

A strong customer-service orientation and willingness to go above and beyond for customers.
Motivation to exceed sales targets and goals.
Attention to detail, a process-oriented approach, and ability to work in a fast-moving environment.
Clear and concise communication with customers and teammates in person, by email, and by chat.
Ability to collaborate as a team player.
Ability to work a full-time schedule that includes weekend days.

Responsibilities

Assist and guide customers through purchasing decisions, including ring setting selections and diamond options, using sales strategies and problem-solving techniques.
Greet, check in, and assist customers throughout the purchasing process, creating personalized, one-on-one experiences consistent with the luxury brand.
Guide customers toward purchases and provide memorable customer experiences.
Manage incoming sales leads to meet individual and team goals and revenue targets.
Respond to online customer inquiries and provide sales assistance through live chat and phone calls.
Develop and demonstrate knowledge of diamonds, gemstones, and fine jewelry.
Conduct post-sale appointments for customer pickups, exchanges, resizing, and other inquiries.
Call customers to confirm showroom appointments and answer pre-appointment questions.
Review customer feedback surveys and online reviews and work with leaders to improve customer experience and sales performance.
Use the ERP system to manage tasks and communicate across functions.
Represent the brand and share its mission of creating a more sustainable, transparent, and compassionate jewelry industry.
Maintain the showroom’s appearance, cleanliness, and organization, including following product merchandising guidelines.
Coordinate facilities maintenance projects for the location, troubleshoot issues, and perform minor repairs as needed.
Send and receive products from the distribution center, customers, and external vendors; reconcile inventory in the computer system and keep products organized.
Enforce waiting-room policies to support guest safety and comfort and maintain product security.
Open and/or close the showroom and waiting area.

Benefits

Excellent training program and career growth opportunities.
Consistent weekly hours and two consecutive days off.
Lifestyle Spending Account reimbursements for eligible wellness expenses.
Company-sponsored learning and tuition reimbursement for role-specific training.
Employee discount on jewelry.
Sales incentive programs.
Access to mental health resources, self-care apps, seminars, and an Employee Assistance Program with 24/7 counseling access.
Giving-back programs and volunteer opportunities.
Medical, dental, and vision plans, with employer HSA contributions.
401(k) match.
Three weeks of accrued paid time off in the first year.
Paid parental leave.
Employer-paid disability and life insurance.
Pre-tax commuter benefits.