Retail Sales Assistant, Jewelry

Brilliant Earth•Garden City, NY

11d•$22 - $24•Onsite

About The Position

The Retail Sales Assistant (also referred to as Jewelry Stylist) provides an exceptional experience for Brilliant Earth customers at the Roosevelt Field showroom. The role helps customers find jewelry that suits them, supports purchasing decisions across the luxury product line, and meets or exceeds individual and team sales targets. It combines personalized in-person service with assistance through live chat and phone, product education, post-sale support, and showroom coordination. This is an in-person position with a full-time schedule that includes weekend days. The role also supports showroom presentation, facilities coordination, product shipments and inventory reconciliation, waiting-room policies, product security, and opening or closing the showroom. The position represents Brilliant Earth's mission to cultivate a more sustainable, transparent, compassionate, and inclusive jewelry industry.

Requirements

A strong customer-service orientation and willingness to go above and beyond for customers.
Motivation to exceed sales goals and targets.
Attention to detail and an appreciation for process in a fast-moving work environment.
Clear and concise communication with customers and teammates in person, by email, and by chat.
Ability to collaborate as a team player.
Ability to work a full-time schedule that includes weekend days.

Responsibilities

Use sales strategies and problem-solving to guide customers through purchasing decisions, including ring settings and diamond options.
Greet, check in, and assist customers throughout the purchasing process, providing personalized service aligned with the luxury brand.
Guide customers toward purchases and create memorable, individualized experiences.
Manage a high volume of incoming sales leads to achieve individual and team goals and revenue targets.
Respond to online inquiries and provide sales assistance through live chat and phone calls.
Develop and demonstrate knowledge of diamonds, gemstones, and fine jewelry.
Conduct post-sale appointments for pickups, exchanges, resizing, and other customer inquiries.
Call customers to confirm showroom appointments and answer questions before their visits.
Review customer feedback surveys and online reviews, working with leaders to improve customer experience and sales performance.
Use the ERP system to manage tasks and communicate cross-functionally.
Represent the brand and share its mission of creating a more sustainable, transparent, and compassionate jewelry industry.
Maintain the showroom's luxury appearance, cleanliness, and organization, including implementing product merchandising guidelines.
Coordinate facilities maintenance projects for the location, troubleshoot issues, and perform minor repairs as needed.
Send and receive products from the distribution center, customers, and external vendors; reconcile inventory in the computer system and maintain organization.
Enforce waiting-room policies to maintain a safe and pleasant guest experience and ensure product security.
Open and/or close the showroom and waiting area.

Benefits

Excellent training program and opportunities for career growth.
Consistent weekly hours and two consecutive days off.
Lifestyle Spending Account reimbursements for eligible wellness expenses, such as gym memberships, massage, and counseling.
Company-sponsored continued education in leadership, professional skills, and diversity and inclusion, plus tuition reimbursement for role-specific training.
Employee discount on jewelry.
Sales incentive programs.
Access to mental health resources, self-care apps, seminars, and an Employee Assistance Program with 24/7 counseling access.
Giving-back programs and volunteer opportunities.
Medical, dental, and vision plans, with employer HSA contributions.
401(k) match.
Paid time off, accruing to three weeks in the first year.
Paid parental leave.
Employer-paid disability and life insurance.
Pre-tax commuter benefits.