Retail Sales Assistant, Jewelry

Brilliant Earth•San Jose, CA

5d•Onsite

About The Position

Jewelry Stylists provide an exceptional experience for Brilliant Earth customers by helping them find jewelry that matches their needs from the company’s luxury product line. They create personalized, one-on-one experiences, meet and exceed sales targets, and help customers through important purchasing decisions. The role also involves responding to online inquiries, building product knowledge, supporting post-sale appointments, and contributing to a sustainable, transparent, and compassionate jewelry industry. This is an in-person position at Brilliant Earth’s San Jose showroom. The role calls for a full-time schedule that includes weekend days. The targeted compensation budget is $22–$24 per hour, subject to change at the company’s discretion. In addition to customer service and sales, the position supports the showroom’s presentation and operations. Responsibilities include maintaining showroom organization and cleanliness, coordinating facilities maintenance, handling product shipments and inventory records, enforcing waiting-room policies and product security, and opening or closing the showroom and waiting area.

Requirements

A strong customer-service orientation and willingness to go above and beyond for customers.
Motivation to exceed sales goals and targets.
Attention to detail and an interest in process in a fast-moving work environment.
Clear and concise communication with customers and teammates in person, by email, and by chat.
Ability to collaborate as a team player.
Ability to work a full-time schedule that includes weekend days.

Responsibilities

Use sales strategies and problem-solving techniques to guide customers through purchasing decisions, including ring settings and diamond options.
Greet, check in, and assist customers throughout the purchasing process, creating a personalized experience that reflects the luxury brand and product quality.
Guide customers toward purchases and work to meet individual and team sales goals and revenue targets.
Manage a high volume of incoming sales leads.
Respond to online inquiries and assist customers through live chat and phone calls.
Develop and demonstrate knowledge of diamonds, gemstones, and fine jewelry.
Conduct post-sale appointments for customer pick-ups, exchanges, resizing, and other inquiries.
Call customers to confirm showroom appointments and answer pre-appointment questions.
Review customer feedback surveys and online reviews, and work with leaders to improve customer experience and sales performance.
Use the company’s ERP system to manage tasks and communicate across functions.
Represent the brand and share its mission of creating a more sustainable, transparent, and compassionate jewelry industry.
Maintain the luxury showroom’s appearance, cleanliness, and organization, including following product merchandising guidelines.
Coordinate facilities maintenance projects at the location, troubleshoot issues, and perform minor repairs as needed.
Send and receive products from the distribution center, customers, and external vendors; reconcile inventory in the computer system and keep products organized.
Enforce waiting-room policies to support a safe and pleasant guest experience and ensure product security.
Open and/or close the showroom and waiting area.

Benefits

Excellent training program and opportunities for career growth.
Consistent weekly hours and two consecutive days off.
Lifestyle Spending Account reimbursements for eligible wellness expenses, such as gym memberships, massage, and counseling.
Company-sponsored learning in leadership, professional skills, and diversity and inclusion; tuition reimbursement for role-specific training.
Employee discount on jewelry.
Sales incentive programs.
Access to mental health resources, including self-care apps, seminars, and 24/7 counseling through the Employee Assistance Program.
Giving-back programs and volunteer opportunities.
Medical, dental, and vision plans, with employer HSA contributions.
401(k) match.
Accrual of three weeks of paid time off in the first year.
Paid parental leave.
100% employer-paid disability and life insurance.
Pre-tax commuter benefits.