Retail Sales Assistant, Jewelry

Brilliant Earth•San Diego, CA

6d•Onsite

About The Position

Brilliant Earth is hiring a Jewelry Stylist to provide an exceptional experience for customers at its San Diego showroom. The role assists customers in selecting jewelry from the company’s luxury product line and creates personalized experiences while meeting and exceeding sales targets in a fast-paced environment. The position is in person and calls for a full-time schedule that includes weekend days. The targeted compensation budget is $20 per hour, subject to adjustment at the company’s discretion. The Jewelry Stylist guides customers through purchasing decisions, including ring settings and diamond options, and provides sales assistance in person, online, by live chat, and by phone. The role also includes product education, post-sale appointments, appointment confirmations, and follow-up on customer feedback. Showroom duties include maintaining the space and inventory, coordinating product shipments, supporting facilities maintenance, enforcing waiting-room policies, and opening or closing the showroom and waiting area. The stylist also represents the company’s mission to cultivate a more sustainable, transparent, and compassionate jewelry industry.

Requirements

A passion for providing an excellent customer experience and willingness to go above and beyond for customers.
Drive to exceed sales goals and targets.
Attention to detail and a passion for process in a fast-moving work environment.
Clear and concise communication with customers and teammates in person, by email, and by chat.
Collaborative, team-oriented approach.
Ability to work a full-time schedule that includes weekend days.

Responsibilities

Use sales strategies and problem-solving to guide customers through purchasing decisions, including ring settings and diamond options.
Greet, check in, and assist customers, creating memorable one-on-one experiences that reflect the luxury brand and product quality.
Guide customers toward purchases and create personalized customer experiences.
Manage a high volume of incoming sales leads to achieve individual and team goals and revenue targets.
Respond to online inquiries and provide sales assistance through live chat and phone calls.
Develop and demonstrate knowledge of diamonds, gemstones, and fine jewelry.
Conduct post-sale appointments for pick-ups, exchanges, resizing, and other customer inquiries.
Call customers to confirm showroom appointments and answer pre-appointment questions.
Review customer feedback surveys and online reviews and work with leaders to improve customer experience and sales performance.
Use the ERP system to manage tasks and communicate cross-functionally.
Act as a brand advocate by sharing the company’s mission.
Maintain the showroom’s appearance, cleanliness, and organization, including following product merchandising guidelines.
Liaise on facilities maintenance projects, troubleshoot issues, and perform minor repairs as needed.
Send and receive products from the distribution center, customers, and external vendors; reconcile inventory in the computer system and maintain organization.
Enforce waiting-room policies to support guest safety and a pleasant experience, and ensure product security.
Open and/or close the showroom and waiting area.

Benefits

Excellent training program and opportunities for career growth.
Consistent weekly hours and two consecutive days off.
Lifestyle Spending Account reimbursements for eligible wellness expenses.
Company-sponsored continued education and tuition reimbursement for role-specific training.
Employee discount on jewelry.
Sales incentive programs.
Access to mental health resources and an Employee Assistance program with 24/7 counseling access.
Giving-back programs and volunteer opportunities.
Medical, dental, and vision plans, with employer HSA contributions.
401(k) match.
Three weeks of accrued paid time off in the first year.
Paid parental leave.
Employer-paid disability and life insurance.
Pre-tax commuter benefits.