Retail Sales Assistant, Jewelry

Brilliant Earth•Philadelphia, PA

1d•Onsite

About The Position

Brilliant Earth is hiring a Jewelry Stylist to provide exceptional, personalized service to customers visiting its Philadelphia showroom. The role helps customers select jewelry from the company's luxury product line, including ring settings, diamonds, gemstones, and fine jewelry, while meeting individual and team sales goals in a fast-paced environment. Stylists also assist customers through online inquiries, live chat, phone calls, and post-sale appointments. Alongside sales and customer service, the position supports showroom operations and maintenance. This includes maintaining the showroom and waiting area, coordinating product shipments and inventory, supporting facilities projects, enforcing waiting-room policies, and opening or closing the showroom. The role is in person and is intended for a full-time schedule that includes weekend days. The targeted compensation budget is $19 per hour.

Requirements

A strong customer-service orientation and willingness to go above and beyond for customers.
Motivation to exceed sales goals and targets.
Attention to detail and an appreciation for process in a fast-moving work environment.
Clear, concise communication with customers and teammates in person, by email, and by chat.
Ability to collaborate and work as part of a team.
Ability to work a full-time schedule that includes weekend days.

Responsibilities

Use sales strategies and problem-solving to guide customers through purchasing decisions, including ring setting selections and diamond options.
Greet, check in, and assist customers throughout the purchasing process, creating personalized experiences consistent with the luxury brand.
Guide customers toward purchases and create memorable customer experiences.
Manage a high volume of incoming sales leads to achieve individual and team goals and revenue targets.
Respond to online inquiries and provide sales assistance through live chat and phone calls.
Develop and demonstrate product knowledge about diamonds, gemstones, and fine jewelry.
Conduct post-sale appointments to assist and educate customers about pickups, exchanges, resizing, and other inquiries.
Call customers to confirm showroom appointments and answer pre-appointment questions.
Review customer feedback surveys and online reviews and work with leaders to improve customer experience and sales performance.
Use the ERP system to manage tasks and communicate cross-functionally.
Act as a brand advocate by sharing the company's mission of creating a more sustainable, transparent, and compassionate jewelry industry.
Maintain the luxury showroom's appearance, cleanliness, and organization, including following new product merchandising guidelines.
Liaise on facilities maintenance projects, troubleshoot issues, and perform minor repairs as needed.
Send and receive products from the distribution center, customers, and external vendors; reconcile inventory in the computer system and keep it organized.
Enforce waiting-room policies to support a safe and pleasant guest experience and ensure product security.
Open and/or close the showroom and waiting area.

Benefits

Excellent training program and opportunities for career growth.
Consistent weekly hours and two consecutive days off.
Lifestyle Spending Account reimbursements for eligible wellness expenses.
Company-sponsored learning and tuition reimbursement for role-specific training.
Employee discount on jewelry.
Sales incentive programs.
Access to mental health resources and an Employee Assistance Program with 24/7 counseling.
Giving-back programs and volunteer opportunities.
Medical, dental, and vision plans, with employer HSA contributions.
401(k) match.
Three weeks of accrued paid time off in the first year.
Paid parental leave.
Employer-paid disability and life insurance.
Pre-tax commuter benefits.