Retail Sales Assistant, Jewelry

Brilliant Earth • Garden City, NY

10d • Onsite

About The Position

The Retail Sales Assistant (Jewelry Stylist) provides an exceptional experience for every Brilliant Earth customer, helping customers find jewelry that suits them from the company’s luxury product line. The role creates personalized purchasing experiences, meets and exceeds sales targets, and shares in important customer milestones. It is an in-person position at the Roosevelt Field showroom in Garden City, Long Island, with a full-time schedule that includes weekend days. The targeted compensation range is $22–$24 per hour and may be adjusted at the company’s discretion.

The position combines showroom sales and customer service with operational responsibilities. The assistant supports customers in person and through online inquiries, live chat, and phone calls; develops knowledge of diamonds, gemstones, and fine jewelry; and handles post-sale appointments and follow-up. The role also helps maintain showroom presentation, coordinate facilities needs, manage product and inventory movements, enforce waiting-room policies, and open or close the showroom and waiting area.

Brilliant Earth offers training and opportunities for career growth, along with a benefits package that includes wellness reimbursements, continued education, employee discounts, sales incentives, mental-health resources, medical, dental and vision plans, a 401(k) match, paid time off, parental leave, disability and life insurance, and pre-tax commuter benefits.

Requirements

• A strong customer-service orientation and willingness to go above and beyond for customers.
• Motivation to exceed sales goals and targets.
• Attention to detail and an appreciation for process in a fast-moving work environment.
• Clear and concise communication with customers and teammates in person, by email, and via chat.
• Ability to collaborate as a team player.
• Ability to work a full-time schedule that includes weekend days.

Responsibilities

• Use sales strategies and problem-solving techniques to guide customers through purchasing decisions, including ring settings and diamond options.
• Greet, check in, and assist customers throughout the purchasing process, providing a personalized experience consistent with the luxury brand.
• Guide customers toward purchases and create memorable, personalized experiences.
• Manage a high volume of incoming sales leads to achieve individual and team goals and revenue targets.
• Respond to online customer inquiries and provide sales assistance through live chat and phone calls.
• Develop and demonstrate product knowledge relating to diamonds, gemstones, and fine jewelry.
• Conduct post-sale appointments for customer pick-ups, exchanges, resizing, and other inquiries.
• Call customers to confirm showroom appointments and answer pre-appointment questions.
• Review customer feedback surveys and online reviews and work with leaders to improve customer experience and sales performance.
• Use the ERP system to manage tasks and communicate across functions.
• Act as a brand advocate for the company’s mission to create a more sustainable, transparent, and compassionate jewelry industry.
• Maintain the showroom’s appearance, cleanliness, and organization, including implementing product merchandising guidelines.
• Serve as the liaison for facilities maintenance projects, troubleshooting and performing minor repairs as needed.
• Send and receive products from the distribution center, customers, and external vendors; reconcile inventory in the computer system and keep products organized.
• Enforce waiting-room policies to maintain a safe and pleasant experience for guests and ensure product security.
• Open and/or close the showroom and waiting area.

Benefits

• Excellent training program and opportunities for career growth.
• Consistent weekly hours and two consecutive days off.
• Lifestyle Spending Account reimbursements for eligible wellness expenses.
• Company-sponsored learning and access to tuition reimbursement for role-specific training.
• Employee discount on jewelry.
• Sales incentive programs.
• Access to mental-health resources, self-care apps, seminars, and an Employee Assistance program with 24/7 counseling access.
• Giving-back programs and volunteer opportunities.
• Medical, dental, and vision plans, with employer HSA contributions.
• 401(k) match.
• Three weeks of accrued paid time off in the first year.
• Paid parental leave.
• Employer-paid disability and life insurance.
• Pre-tax commuter benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed