Retail Sales Assistant, Jewelry

Brilliant Earth•Chicago, IL

3d•Onsite

About The Position

The Retail Sales Assistant (Jewelry Stylist) provides an exceptional, personalized experience for Brilliant Earth customers by helping them find jewelry from the company’s luxury product line. The role combines sales, customer service, product education, and showroom operations. Stylists work to meet and exceed individual and team sales targets while supporting customers through purchasing decisions and important life moments. This is an in-person role at the West Loop location in Chicago, Illinois. The position is intended for a full-time schedule that includes weekend days, with consistent weekly hours and two consecutive days off. The targeted compensation budget is $18–$20 per hour and may be adjusted at the company’s discretion.

Requirements

A strong customer-service orientation and willingness to go above and beyond for customers.
Motivation to exceed sales goals and targets.
Attention to detail and an appreciation for process in a fast-moving work environment.
Clear, concise communication with customers and teammates in person, by email, and by chat.
Ability to collaborate and work as part of a team.

Responsibilities

Use sales strategies and problem-solving techniques to guide customers through purchasing decisions, including ring settings and diamond options.
Greet, check in, and assist customers throughout the purchasing process, creating personalized experiences that reflect the luxury brand.
Guide customers toward purchases and work to meet individual and team goals and revenue targets.
Manage a high volume of incoming sales leads.
Respond to online customer inquiries and provide sales assistance through live chat and phone calls.
Develop and demonstrate knowledge of diamonds, gemstones, and fine jewelry.
Conduct post-sale appointments for pickups, exchanges, resizing, and other customer inquiries.
Call customers to confirm showroom appointments and answer pre-appointment questions.
Review customer feedback surveys and online reviews and work with leaders to improve customer experience and sales performance.
Use the ERP system to manage tasks and communicate across functions.
Represent the brand and share its mission of creating a more sustainable, transparent, and compassionate jewelry industry.
Maintain the showroom’s appearance, cleanliness, and organization, including following new product merchandising guidelines.
Coordinate facilities maintenance projects for the location, troubleshoot issues, and perform minor repairs as needed.
Send and receive products from the distribution center, customers, and external vendors; reconcile inventory in the computer system and maintain organization.
Enforce waiting-room policies to support a safe and pleasant guest experience and protect product security.
Open and/or close the showroom and waiting area.

Benefits

Training program and opportunities for career growth.
Consistent weekly hours and two consecutive days off.
Lifestyle Spending Account reimbursements for eligible wellness expenses.
Company-sponsored learning and tuition reimbursement for role-specific training.
Employee discount on jewelry.
Sales incentive programs.
Access to mental health resources and an Employee Assistance Program with 24/7 counseling access.
Giving-back programs and volunteer opportunities.
Medical, dental, and vision plans, with employer HSA contributions.
401(k) match.
Three weeks of PTO accrued during the first year.
Paid parental leave.
Employer-paid disability and life insurance.
Pre-tax commuter benefits.