Retail Sales Assistant, Jewelry

Brilliant Earth•Houston, TX

4d•$17 - $19•Onsite

About The Position

Brilliant Earth is hiring a Jewelry Stylist to provide an exceptional experience for customers at its Houston showroom. The role helps customers find jewelry that matches their needs, supports them through purchasing decisions, and creates personalized experiences while meeting individual and team sales goals. It includes in-person showroom service as well as online customer assistance through live chat and phone. The position is in person in Houston, Texas, and the ideal candidate can work a full-time schedule that includes weekend days. The targeted compensation budget is $17–$19 per hour, subject to change at the company’s discretion. The role also supports showroom operations, including maintaining the space and product displays, coordinating shipments and inventory, helping with facilities maintenance, enforcing waiting-room policies, and opening or closing the showroom. Brilliant Earth describes its mission as cultivating a more transparent, sustainable, compassionate, and inclusive jewelry industry.

Requirements

Passion for providing an excellent customer experience and going above and beyond for customers.
Drive to exceed sales goals and targets.
Attention to detail and a passion for process in a fast-moving work environment.
Clear and concise communication with customers and teammates in person, by email, and by chat.
Collaborative, team-oriented approach.
Ability to work a full-time schedule that includes weekend days.

Responsibilities

Use sales strategies and problem-solving techniques to guide customers through purchasing decisions, including ring settings and diamond options.
Greet, check in, and assist customers throughout the purchasing process, providing a personalized luxury-brand experience.
Guide customers toward purchases and create memorable customer experiences.
Manage incoming sales leads to achieve individual and team goals and revenue targets.
Respond to online customer inquiries and provide sales assistance through live chat and phone calls.
Develop and demonstrate knowledge of diamonds, gemstones, and fine jewelry.
Conduct post-sale appointments for customer pick-ups, exchanges, resizing, and other inquiries.
Call customers to confirm showroom appointments and answer questions before their visits.
Review customer feedback surveys and online reviews and work with leaders to improve customer experience and sales performance.
Use the ERP system to manage tasks and communicate across functions.
Represent the brand and share its mission of creating a more sustainable, transparent, and compassionate jewelry industry.
Maintain the luxury showroom’s appearance, cleanliness, and organization, including following product merchandising guidelines.
Act as the location’s liaison for facilities maintenance projects, troubleshoot issues, and perform minor repairs as needed.
Send and receive products from the distribution center, customers, and external vendors; reconcile inventory in the computer system and keep it organized.
Enforce waiting-room policies to help ensure a safe and pleasant experience and protect product security.
Open and/or close the showroom and waiting area.

Benefits

Excellent training program and career-growth opportunities.
Consistent weekly hours and two consecutive days off.
Lifestyle Spending Account reimbursements for eligible wellness expenses.
Company-sponsored learning and tuition reimbursement for role-specific training.
Employee discount on jewelry.
Sales incentive programs.
Access to mental health resources and an Employee Assistance Program with 24/7 counseling access.
Giving-back programs and volunteer opportunities.
Medical, dental, and vision plans, with employer HSA contributions.
401(k) match.
Accrual of three weeks of paid time off in the first year.
Paid parental leave.
Employer-paid disability and life insurance.
Pre-tax commuter benefits.