Retail Sales Assistant, Jewelry

Brilliant Earth•San Diego, CA

4d•Onsite

About The Position

Brilliant Earth is hiring an in-person Retail Sales Assistant (Jewelry Stylist) at its San Diego showroom. The role provides an exceptional customer experience, helping customers select jewelry from the company’s luxury product line and supporting them through purchasing decisions. The position combines sales, personalized customer service, product education, online and in-person assistance, and showroom operations. Team members work toward individual and team sales targets in a fast-paced environment and help customers celebrate important life moments. The role also involves maintaining the showroom and waiting area, supporting inventory and product shipments, coordinating facilities maintenance, and following procedures that protect guests and products. The ideal candidate is available for a full-time schedule that includes weekend days. The targeted compensation budget is $20 per hour, subject to change at the company’s discretion.

Requirements

A strong commitment to providing an excellent customer experience and going above and beyond to help customers.
Motivation to exceed sales goals and targets.
Attention to detail and an appreciation for process in a fast-paced environment.
Clear, concise communication with customers and teammates in person, by email, and by chat.
A collaborative, team-oriented approach.
Availability for a full-time schedule that includes weekend days.

Responsibilities

Use sales strategies and problem-solving to guide customers through purchasing decisions, including ring setting selections and diamond options.
Greet, check in, and assist customers throughout the purchasing process, delivering personalized service that reflects the luxury brand.
Manage incoming sales leads and work toward individual and team goals and revenue targets.
Respond to online customer inquiries and provide sales assistance through live chat and phone calls.
Develop and demonstrate knowledge of diamonds, gemstones, and fine jewelry.
Conduct post-sale appointments for customer pick-ups, exchanges, resizing, and other inquiries.
Call customers to confirm showroom appointments and answer questions before their appointments.
Review customer feedback and online reviews, working with leaders to improve customer experience and sales performance.
Use the ERP system to manage tasks and communicate across teams.
Represent the company’s mission to create a more sustainable, transparent, and compassionate jewelry industry.
Maintain the showroom’s appearance, cleanliness, and organization, including implementing product merchandising guidelines.
Coordinate facilities maintenance projects for the location, troubleshoot issues, and perform minor repairs as needed.
Send and receive products from the distribution center, customers, and external vendors; reconcile inventory in the computer system and keep products organized.
Enforce waiting-room policies to maintain a safe and pleasant experience and ensure product security.
Open and/or close the showroom and waiting area.

Benefits

Training program and opportunities for career growth.
Regular one-on-one meetings with a manager, training opportunities, and an annual 360 review process.
Consistent weekly hours and two consecutive days off.
Lifestyle Spending Account reimbursements for eligible wellness expenses.
Company-sponsored learning and tuition reimbursement for role-specific training.
Employee discount on jewelry.
Sales incentive programs.
Access to mental health resources, self-care apps, seminars, and a 24/7 Employee Assistance Program counseling service.
Giving-back programs and volunteer opportunities.
Medical, dental, and vision plans, with employer HSA contributions.
401(k) match.
Accrual of three weeks of paid time off in the first year.
Paid parental leave.
Disability and life insurance paid by the employer.
Pre-tax commuter benefits.