Retail Sales Assistant, Jewelry
About The Position
Brilliant Earth is seeking a Retail Sales Assistant to provide an exceptional experience for customers shopping for luxury jewelry. The role combines personalized sales and customer service with showroom coordination and maintenance. The assistant helps customers make jewelry selections, meets individual and team sales targets, and supports customers before, during, and after purchases. They also help maintain a secure, organized showroom and coordinate product and facilities matters. This is an in-person position in Fairfax, Virginia, with a full-time schedule that includes weekend days.
Requirements
- A strong customer-service orientation and willingness to go above and beyond for customers.
- Motivation to exceed sales goals and targets.
- Attention to detail and an interest in process within a fast-moving work environment.
- Clear, concise communication with customers and teammates in person, by email, and by chat.
- A collaborative, team-oriented approach.
- Ability to work a full-time schedule that includes weekend days.
Responsibilities
- Use sales strategies and problem-solving to guide customers through purchasing decisions, including ring settings and diamond options.
- Greet, check in, and assist customers, providing personalized service that reflects the luxury brand and product quality.
- Guide customers toward purchases and create memorable, personalized experiences.
- Manage incoming sales leads to achieve individual and team goals and revenue targets.
- Respond to online inquiries and provide sales assistance through live chat and phone calls.
- Develop and demonstrate knowledge of diamonds, gemstones, and fine jewelry.
- Conduct post-sale appointments for customer pick-ups, exchanges, resizing, and other inquiries.
- Call customers to confirm showroom appointments and answer pre-appointment questions.
- Review customer feedback and online reviews, and work with leaders to improve customer experience and sales performance.
- Use the ERP system to manage tasks and communicate across functions.
- Represent the brand and share its mission of creating a more sustainable, transparent, and compassionate jewelry industry.
- Maintain the showroom’s appearance, cleanliness, and organization, including following product merchandising guidelines.
- Coordinate facilities maintenance projects for the location, troubleshoot issues, and perform minor repairs as needed.
- Send and receive products from the distribution center, customers, and external vendors; reconcile inventory in the computer system and maintain organization.
- Enforce waiting-room policies to provide a safe and pleasant experience and ensure product security.
- Open and/or close the showroom and waiting area.
Benefits
- Training program and opportunities for career growth.
- Consistent weekly hours and two consecutive days off.
- Lifestyle Spending Account reimbursements for eligible wellness expenses.
- Company-sponsored learning and tuition reimbursement for role-specific training.
- Employee jewelry discount.
- Sales incentive programs.
- Access to mental health resources and an Employee Assistance Program with 24/7 counseling.
- Giving-back programs and volunteer opportunities.
- Medical, dental, and vision plans, with employer HSA contributions.
- 401(k) match.
- Paid time off, accruing three weeks in the first year.
- Paid parental leave.
- Employer-paid disability and life insurance.
- Pre-tax commuter benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
