Retail Sales Assistant, Jewelry

Brilliant Earth•Charlotte, NC

8h•Onsite

About The Position

Brilliant Earth is hiring a Retail Sales Assistant (Jewelry Stylist) for its Charlotte, North Carolina showroom. Jewelry Stylists provide an exceptional experience for customers, helping them find jewelry from the company’s luxury product line and achieve sales targets in a fast-paced environment. The role creates personalized experiences for customers during important life moments and involves both in-person showroom service and online sales assistance. This is an in-person position with a full-time schedule that includes weekend days. The targeted compensation budget is $17–$19 per hour and may be adjusted at the company’s discretion. The position also supports showroom operations, including merchandising, facilities coordination, inventory reconciliation, product security, and opening or closing the showroom and waiting area. Brilliant Earth describes its mission as cultivating a more transparent, sustainable, compassionate, and inclusive jewelry industry. The company offers training and opportunities for career growth alongside compensation and benefits.

Requirements

A strong customer-service orientation and willingness to go above and beyond for customers.
Motivation to exceed sales targets and goals.
Attention to detail and an appreciation for process in a fast-moving work environment.
Clear, concise communication with customers and teammates in person, by email, and by chat.
Ability and willingness to collaborate as part of a team.
Ability to work a full-time schedule that includes weekend days.

Responsibilities

Use sales strategies and problem-solving techniques to guide customers through purchasing decisions, including ring settings and diamond options.
Greet, check in, and assist customers throughout the purchasing process, providing personalized service that reflects the luxury brand.
Guide customers toward purchases and create memorable customer experiences.
Manage a high volume of sales leads to meet individual and team goals and revenue targets.
Respond to online inquiries and provide sales assistance through live chat and phone calls.
Develop and demonstrate knowledge of diamonds, gemstones, and fine jewelry.
Conduct post-sale appointments for customer pick-ups, exchanges, resizing, and other inquiries.
Call customers to confirm showroom appointments and answer questions before their visits.
Review customer feedback surveys and online reviews, collaborating with leaders to improve customer experience and sales performance.
Use the ERP system to manage tasks and communicate across teams.
Represent the brand and share its mission of creating a more sustainable, transparent, and compassionate jewelry industry.
Maintain the luxury showroom’s appearance, cleanliness, and organization, including following product merchandising guidelines.
Coordinate facilities maintenance projects for the location, troubleshoot issues, and perform minor repairs as needed.
Send and receive products from the distribution center, customers, and external vendors; reconcile inventory in the computer system and keep it organized.
Enforce waiting-room policies to maintain a safe and pleasant guest experience and ensure product security.
Open and/or close the showroom and waiting area.

Benefits

Training program and opportunities for career growth.
Regular one-on-one meetings with a manager, training opportunities, and an annual 360 review process.
Consistent weekly hours and two consecutive days off.
Lifestyle Spending Account reimbursements for eligible wellness expenses.
Company-sponsored learning and tuition reimbursement for role-specific training.
Employee discount on jewelry.
Sales incentive programs.
Access to mental health resources, self-care apps, seminars, and a 24/7 Employee Assistance Program counseling service.
Giving-back programs and volunteer opportunities.
Medical, dental, and vision plans, with employer HSA contributions.
401(k) match.
Three weeks of accrued PTO in the first year.
Paid parental leave.
Employer-paid disability and life insurance.
Pre-tax commuter benefits.