Retail Sales Assistant, Jewelry

Brilliant Earth•Fairfax, VA

11d•Onsite

About The Position

Retail Sales Assistant, Jewelry - Fairfax, VA. Jewelry Stylists provide an exceptional experience for every Brilliant Earth customer and help customers find their best match from the luxury product line. The role creates personalized experiences, shares in important customer milestones, and meets or exceeds sales targets in a fast-paced environment. It is an in-person role at the Fairfax, Virginia location, with a full-time schedule that includes weekend days. The targeted compensation budget is $20–$22 per hour and may be adjusted at the company's discretion. The position combines luxury retail sales and customer service with showroom coordination and maintenance. The employee helps customers with purchasing decisions, product education, appointments, post-sale needs, and online inquiries. The employee also maintains showroom presentation and organization, supports facilities needs, manages product and inventory movements, enforces waiting-room policies, and opens or closes the showroom and waiting area. Brilliant Earth describes its mission as cultivating a more transparent, sustainable, compassionate, and inclusive jewelry industry. The company offers training and opportunities for career growth, alongside compensation and benefits described below.

Requirements

A strong customer-service orientation and willingness to go above and beyond for customers.
Motivation to exceed sales targets and goals.
Attention to detail and an appreciation for process in a fast-moving work environment.
Clear and concise communication with customers and teammates in person, by email, and by chat.
Ability to collaborate as a team player.
Ability to work a full-time schedule that includes weekend days.

Responsibilities

Use sales strategies and problem-solving to guide customers through purchasing decisions, including ring settings and diamond options.
Greet, check in, and assist customers throughout the purchasing process, providing personalized service that reflects the luxury brand.
Guide customers toward purchases and create memorable customer experiences.
Manage a high volume of incoming sales leads to meet individual and team goals and revenue targets.
Respond to online customer inquiries and provide sales assistance through live chat and phone calls.
Develop and demonstrate knowledge of diamonds, gemstones, and fine jewelry.
Conduct post-sale appointments for pickups, exchanges, resizing, and other customer inquiries.
Call customers to confirm showroom appointments and answer pre-appointment questions.
Review customer feedback surveys and online reviews, working with leaders to improve customer experience and sales performance.
Use the ERP system to manage tasks and communicate across functions.
Act as a brand advocate by sharing the company's mission.
Maintain the luxury showroom's appearance, cleanliness, and organization, including following new product merchandising guidelines.
Liaise on facilities maintenance projects for the location, troubleshoot issues, and perform minor repairs as needed.
Send and receive products from the distribution center, customers, and external vendors; reconcile inventory in the computer system and keep products organized.
Enforce waiting-room policies to maintain a safe and pleasant experience and ensure product security.
Open and/or close the showroom and waiting area.

Benefits

Excellent training program and opportunities for career growth.
Regular one-on-one meetings with a manager, training opportunities, and an annual 360 review process.
Consistent weekly hours and two consecutive days off.
Lifestyle Spending Account reimbursements for eligible wellness expenses.
Company-sponsored continued education and tuition reimbursement for role-specific training.
Employee discounts on jewelry.
Sales incentive programs.
Access to mental health resources and an Employee Assistance program with 24/7 counseling access.
Giving-back programs and volunteer opportunities.
Medical, dental, and vision plans, with employer HSA contributions.
401(k) match.
Three weeks of accrued paid time off in the first year.
Paid parental leave.
Employer-paid disability and life insurance.
Pre-tax commuter benefits.